How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Reports to: Account Manager
Location: London/Hybrid
Contract Type: Full-Time
Purpose of the Role
To support the Account Management team in delivering an excellent experience for our export customers. The role provides day-to-day account administration, order processing, and customer data support, freeing Account Managers to focus on building and growing customer relationships.
Key Responsibilities
Account Support & Customer Service
- Act as first point of contact for routine customer queries, escalating complex issues to the Account Manager
- Day to day management of selected customer accounts
- Process and track customer orders, ensuring accuracy of pricing, quantities, and delivery dates
- Maintain up-to-date customer records, contracts, and pricing agreements in the CRM/ERP system
- Prepare customer-facing materials such as product listings, presentations, and price lists
- Coordinate sample requests and new product launches with customers
- Monitor order status and proactively flag delays or issues to Account Managers and customers
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Reporting & Data
- Conduct regular analysis of customer performance, product mix, and sales trends to identify growth opportunities and summarise actionable insights for Account Managers
- Track customer feedback and complaints, maintaining a clear record of resolutions
- Support forecasting and demand planning
Cross-Functional Coordination
- Liaise with commercial admin, operations, and supply chain teams
- Support Account Managers in preparing for customer meetings, calls, and trade shows
Key Skills & Competencies
Essential
- Highly organised with a proactive, customer-first mindset
- Proficient in spreadsheets (Excel or Google Sheets) and presentations (PowerPoint or Slides)
- Strong written and verbal communication skills
- Comfortable managing multiple accounts and competing priorities
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Experience with CRM or ERP systems
- Understanding of export regulations (e.g. documentation, customs, incoterms)
- Ability to build rapport with customers across different cultures and regions
- Ability to juggle competing timelines in a fast-paced international environment
Other languages
Experience & Qualifications
- Degree and/or previous experience in account management, customer service, or sales support, ideally in food manufacturing/export
- Experience working with customers across multiple regions is a plus
- Strong working knowledge of Microsoft Office and/or Google Workspace
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location