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EML Payments
EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
About The Role
The UK & European Account Management team supports and develops relationships with EML’s clients across the region.
Client relationships are at the heart of everything we do at EML and we are seeking a Account Executive to own a portfolio of payments clients. You will maintain the relationships of your assigned portfolio of clients through client meetings, roadmap discussions and coordination activities that contribute to client retention and growth.
As an Account Executive, you will bring order, insight and commercial discipline so strong organisational skills and commercial acumen is a must. You will be supporting segmentation of the large book of clients, analysing performance and risk that will drive decisions.
This role is an ideal opportunity for someone looking to build a career in Account in Management. You will gain exposure to commercial and client relationship activities, with support and mentoring from senior team members.
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What You'll Do
Own the Commercial & Contractual Relationship
Act as the commercial owner for the assigned book of payments clients – being the primary point of contact for contractual/pricing discussions and Commercial governance and renewals.
Portfolio Triage & Insight
Carry out ongoing structured analysis including but not limited to revenue and margin contribution and product usage.
Develop and execute strategies aligned to target margin and operating model
Delivering measurable improvements in gross margin (via repricing, fee alignment, cost-to-serve reduction), revenue quality (removing loss-making accounts, reducing exceptions), and operational efficiency (fewer bespoke processes, clean data, fewer escalations)
Identify and support growth accounts
Transition “ready” accounts to Account Managers with clear commercials, clear plans, and complete documentation
Maintain accurate records
Update CRM systems and internal tools with relevant client information and activity, as well as client records, contract artefacts, pricing files etc to ensure a reliable source of truth.
Qualifications
Skills
Relationship management – the ability to build positive working relationships A customer-focused mindset Communication skills - clear, credible communicator with the ability to be firm but fair Strong analytical capability with the ability to turn data into clear actions and priorities. Strong attention to detail—ensuring changes land correctly across functions for example in billing and operations. Good organisational skills and ability to manage multiple priorities A proactive, team-oriented approach and willingness to learn
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Experience
Experience in a customer-facing role (e.g. customer service, sales support, account coordination, or similar) Experience in payments (preferably commercial experience) in financial services, fintech, or payments Experience managing client expectations during delivery, change, or exit preferred.
Travel Required
Occasional travel across the UK and Europe, depending on client needs
What You’ll Be Offered
Hybrid working model 25 days annual leave + additional benefits (including birthday off and volunteering days) Pension, private medical insurance, and life assurance Access to global career opportunities within EML Employee assistance programme and benefits platform
Company Culture And Values
We are collaborative, innovative, and inclusive. We embrace difference and are committed to helping every employee grow and succeed.
EEO Statement
EML is committed to diversity, equity, and inclusion, ensuring all employees are treated fairly and supported to reach their full potential
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