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Account Executive / Client Support Specialist
Location: Horsham (Office-Based | Free onsite parking & near train station)
Career Path: Direct progression to Account Management & Sales
Ready to launch your commercial career?
At Global 4, we don't just offer a job; we offer a launchpad. If you are a confident communicator with a commercial "spark" and a desire to build a career in sales or account management, this is where your journey begins.
As a Account Executive / Client Support Specialist, you will be the heartbeat of our customer relationships. This isn't just about answering inbound queries—it's a dynamic, commercial role where you will take ownership of a client portfolio, manage renewals, and uncover opportunities to grow revenue.
The Role
You will bridge the gap between world-class customer support and savvy sales. Working closely with our seasoned Account Managers, you will act as a trusted point of contact, ensuring our customers always have the right technology solutions at the right time.
This role is purpose-built for progression. We will teach you the ropes of consultative selling, product knowledge, and pipeline management, setting you up for a future promotion into a full Account Management or Sales role.
Key Responsibilities
Customer Support & Account Development
- Be the Go-To Contact: Manage a portfolio of customers, handling both inbound enquiries and proactive outbound check-ins.
- Build Relationships: Welcome new clients to Global 4, review their services, and align their needs with our tailored solutions.
- Deliver Excellence: Handle service discussions confidently while maintaining a sharp commercial mindset.
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Revenue, Renewals & Growth
- Protect & Grow: Take ownership of contract renewals to safeguard existing revenue while ensuring a seamless customer experience.
- Spot Opportunities: Identify and progress natural opportunities to upsell and cross-sell our wider range of products and services.
- Drive the Pipeline: Accurately quote, close opportunities, and feed larger, complex leads to the senior Account Management team.
Pipeline Management & Progression
- Master the Process: Keep a structured, up-to-date pipeline of renewals and upgrades, ensuring all activities are accurately logged in the CRM.
- Level Up Your Knowledge: Learn the ins and outs of our multi-product portfolio, including connectivity, telephony, mobile, and IT services.
- Evolve Your Skills: Develop confidence in objection handling and consultative sales, positioning yourself for your next big career step.
What We're Looking For
We hire for attitude and train for skill. Previous experience in a customer-facing or sales support role is a bonus, but absolutely not essential—full training is provided!
- The Ambition: A genuine, burning desire to build a long-term career in sales or account management.
- The Communicator: You are articulate, confident over the phone, and love engaging with people.
- The Commercial Mindset: You take pride in taking ownership of revenue, outcomes, and targets.
- The Organiser: Strong organizational skills with the ability to juggle multiple customer conversations and follow up proactively.
- The Attitude: Positive, eager to learn, and ready to thrive in a bustling office environment.
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Why Join Global 4?
We are a family-run company that actually acts like one. We've created an energetic, supportive environment where your hard work is celebrated and rewarded.
The Perks:
- Generous Leave: 33 days holiday (inc. bank holidays), a Buy & Sell scheme, plus up to 5 extra days rewarded for length of service.
- Tech Discounts: 50% off our Broadband & Utility packages (completely FREE after two years!).
- Health & Security: Death in service benefit, pension scheme, and eye care vouchers.
- Office Culture: Complimentary fresh fruit, bottomless tea/coffee, and the legendary "Friday Fridge."
- Rewards: Company lunches, fun team incentives, and our "Kudos" Employee Recognition Scheme.
- Giving Back: Paid Charity leave and a £250 "Bright Ideas" scheme.
Global 4 is proud to be an Equal Opportunities and Living Wage Foundation employer. We offer a fantastic working environment with numerous charity events, team-building days, and excellent training opportunities.
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