Delta Air Lines
Account Executive – Cargo Sales (LON)
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How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The Account Executive – Cargo Sales is a customer-facing commercial role responsible for maximizing cargo revenue performance within the UK by promoting our brand, products, and value proposition. Working in close collaboration with our joint venture partners, this role drives sales initiatives, deepens customer relationships, and ensures a seamless end-to-end customer experience. The Account Executive plays a key part in executing the company’s cargo strategy in-market, representing our brand with professionalism and expertise.
Primary Responsibilities
Sales & Revenue Performance
- Execute the regional cargo sales strategy to achieve revenue, volume, and market share targets.
- Conduct regular sales visits, joint sales calls (where applicable), and virtual engagements with assigned accounts, promoting the full cargo product portfolio.
- Identify new business opportunities, negotiate commercial agreements, and secure long-term customer commitments.
- Manage group sales mailbox, responding to pricing requests and customer enquiries.
- Account selection, monitor and analysis of CASS, World ACD, and internal performance data to identify sale opportunities.
Joint Venture & Partner Collaboration
- Work closely with cargo sales teams of JV and strategic partner airlines to deliver aligned commercial strategies across the UK market.
- Support joint sales initiatives, share market intelligence, and coordinate customer engagement to maximize JV revenue performance.
- Monitor JV performance at country, route, and flight level, identifying trends, risks, and opportunities.
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Customer Relationship Management
- Manage a portfolio of key customers, including freight forwarders, GSAs, and strategic shippers.
- Develop strong business relationships with decision-makers, influencers, and operational contacts.
- Provide proactive account support, including performance reviews, commercial updates, and issue resolution.
Operational & Service Quality Oversight
- Maintain regular communication with Cargo Operations, Station Management, and Ground Handling partners to ensure service reliability.
- Monitor service performance, escalate issues as needed, and support corrective action that protects customer satisfaction and commercial performance.
- Advocate for the customer experience, ensuring product delivery aligns with commercial commitments.
Market Intelligence & Competitive Insight
- Stay current with cargo industry developments, competitive activity, and market changes within the UK.
- Evaluate competitor products, pricing trends, and service offerings to support internal strategy development.
- Share insights with commercial leadership to influence pricing, scheduling, and product decisions.
Cross-Functional Leadership & Representation
- Represent the commercial function in local stations, industry events, and customer forums as needed.
- Collaborate with CSO, Pricing, Revenue Management, Operations, and Marketing teams to support business objectives.
- Uphold brand standards and ensure all customer touchpoints reflect company values and service commitments.
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What You Need To Succeed (Minimum Qualifications)
- Candidates must have unrestricted, permanent right to live and work in the UK at the time of application.
- Minimum of 2 years related cargo sales experience or related work experience.
- General knowledge of Delta's markets and competitive market position as well as sales strategies, programs, processes, tools, and infrastructure.
- Strong commercial acumen and proven relationship-management skills.
- Effective communication, negotiation, and presentation abilities.
- Ability to work collaboratively in a fast-paced, multicultural environment.
- Self-motivated, organized, and able to manage multiple priorities.
- Valid UK driving licence and ability to travel for business.
- Commitment to safety, data protection, and inclusive working practices.
- Strong critical thinking and decision-making skills.
- Satisfactory performance in current role.
- Demonstrates respect for diverse people, perspectives, and work styles.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor’s degree in Business, Marketing, Logistics, or related field preferred; equivalent experience considered.
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