FRC Group - Social Enterprise
Account Executive (FTC)
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Job Title: Account Executive (12-Month FTC)
Location: Liverpool (Speke)
Salary: £33,619 (pro-rata)
Contract Type: Fixed Term – 12 months, full-time (35 hours per week, Monday to Friday 8:45am to 4:45pm)
About FRC Group
FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values—Bravery, Creativity, Passion, and Professionalism—drive us to tackle social issues head-on, innovating to create sustainable solutions and inspiring positive change.
Operating for over 35 years, FRC Group includes a family of social businesses such as FRC Living and Buckingham Interiors. Our operations are not just about providing furniture; they’re about empowering lives, supporting the community, and ensuring everyone has access to the essential items that make a house a home.
Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through comprehensive training, development opportunities, and a culture that celebrates achievements and milestones.
The Role
We're looking for an enthusiastic and commercially minded Account Executive to join our growing FRC team on a 12-month contract.
If you're confident building relationships, enjoy speaking with customers and have a passion for identifying opportunities that help businesses grow, we'd love to hear from you.
You'll become a trusted partner to your customers, taking time to understand their business, challenges and future needs. Through regular communication, you'll build strong relationships, uncover opportunities and convert them into sales.
Working closely with the Sales Team Manager, Customer Account Managers, Business Development Managers, Operations and Marketing teams, you'll play a key role in delivering sales growth while helping us achieve our social mission.
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Key Responsibilities
Sales & Account Growth
- Managing and developing relationships with existing customer accounts
- Identifying upselling and cross-selling opportunities across our full product range
- Generating quotations and converting opportunities into confirmed orders
- Achieving individual sales targets and supporting overall business growth
- Building strong pipelines and maintaining regular customer contact
- Developing a deep understanding of customer needs and future opportunities
Customer Relationship Management
- Acting as the main point of contact for assigned customers
- Building trusted, long-term relationships that encourage repeat business
- Proactively identifying new contacts and stakeholders within customer organisations
- Ensuring customers receive information, quotations and support promptly
- Working collaboratively with colleagues to resolve customer issues effectively
Reporting & Administration
- Maintaining accurate customer records within CRM systems
- Monitoring account performance and sales activity
- Producing reports on customer spending and contract performance
- Forecasting future sales opportunities and customer growth
- Ensuring all customer interactions are accurately recorded
Collaboration & Sales Support
- Work closely with Customer Account Managers and Business Development Managers to ensure seamless account management
- Liaise with Operations teams to communicate customer requirements and support successful delivery
- Support the development of new sales opportunities through quote preparation, consultations and sample requests
- Collaborate with the Marketing team to provide relevant customer communications and information
Skills and Experience
Essential
- At least 3 years' experience in an Account Executive, Account Management or customer-facing sales role
- Excellent communication and relationship-building skills
- Experience managing customer accounts and developing business opportunities
- Strong organisational and time management skills
- Ability to work towards targets in a fast-paced environment
- Experience using CRM systems
- Educated to A-Level standard or equivalent
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Desirable
- Experience within the housing sector
- Business-to-business sales experience
- Experience within furniture, interiors, white goods or a related industry
- Full UK driving licence
What We're Looking For
We're looking for someone who is:
- Customer-focused and passionate about delivering excellent service
- Commercially aware and proactive in identifying opportunities
- Confident building relationships with a wide range of stakeholders
- Resilient, adaptable and solution-focused
- A strong team player who enjoys collaborating with others
- Creative in your approach to business development and relationship management
- Committed to continuous learning and development
- Passionate about making a positive social and environmental impact
Benefits
- 28 days holiday per year plus bank holidays (pro-rata)
- Christmas shutdown
- Up to 10% pension match
- Staff purchase schemes
- Medicash health insurance
- Employee assistance programme
- Travel passes
- Cycle to work scheme
- Birthday celebrations and meals
- Values awards & vouchers
- 3 paid volunteering days per year
- Free parking
- Death in service
- Enhanced maternity and paternity pay
- Free tea, coffee, and fruit
- Wonderful Wednesdays – Free toast and team gatherings
- Training and development opportunities
- A great place to work with positive social impact
Interested?
Join FRC Group and help us create lasting social impact while delivering outstanding service to our customers. If you're passionate about building relationships, driving growth and making a difference, we'd love to hear from you.
Apply now and become part of a team dedicated to ending furniture poverty while living our values of bravery, creativity, passion and professionalism.
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