Hilton
Account Executive Hilton Direct UK&I
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Job Description
Position Statement
Hilton Direct UK&I is looking for an Account Executive to manage the meeting inquiries of a portfolio of clients selling Hilton Worldwide properties and destinations, working under the direction and guidance of the Senior Account Executive & Manager, Hilton Direct. The primary role of this position is to deliver an industry leading service to your customers with a focus on developing relationships and increasing conversion.
Responsibilities
Position Summary:
- The Account Executive will manage meeting inquiries of an assigned portfolio of clients in HWS office, increasing business and productivity from them, with support and direction from the Senior Account Executive & Manager, Hilton Direct, in line with the overall Hilton Direct strategy.
- Develop strong relationships and partnerships with key accounts; enhance client awareness of key regions and hotels
- Identify and qualify meeting needs of clients, presenting suitable solutions and proposals; convert business opportunities into business transactions
- Acts as communicator between accounts and hotels, shares brand knowledge with clients and client knowledge with hotels
- Documents development of business opportunity within relevant systems and reports them accordingly; with the support of the Group Sales Support role
- To present the Hilton Worldwide hotels in a professional manner towards negotiating partners in line with Hilton’s Values
- To reach agreed goals and to deliver incremental revenue for all Hilton Worldwide hotels
- Assesses actual performance compared to targets
- Enforces policies and procedures to improve overall operations and effectiveness.
- Ensure proposals and contracts presented negotiated with customers are checked / validated
- Support accurate communication of sales promotions and information to relevant people
- Coordinate any required administrative work in terms of reporting of figures
- Participate in industry events and represents Hilton Worldwide at trade fairs and workshops, agreed by the line manager
- Update manuals and other department related documents; support trainings for new team members
- Adheres to measurements of ROI to ensure overall effectiveness
- Comply with all policies, systems and procedures as laid down by the Manager Hilton Direct
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Qualifications
Specific job Knowledge, Skill & Ability
- Effective collaborative skills to build positive relationships with internal and external stakeholders
- Strong administrative and organizational focus to work in a highly structured way
- Persuading and influencing skills
- High level of verbal and written communication skills
- Willingness to develop and take responsibilities while working within a team but also self-dependent
- Good knowledge of market segments
- Understanding of competition and marketing strategies
- Able to manage conflict
- Good in interpreting and analysing data
- Proficient in Microsoft Office applications
- Usage and knowledge of other Sales Systems, e.g. Salesforce
- Understanding of sales process; tools, measurements and systems
- Understanding of business needs of hotels and clients
- Bilingualism is a preferred qualification.
Required Qualifications
- Minimum Education: High School/ GED
- Minimum Years of Experience: 2 Years of Overall Experience
- Minimum Years of Experience: 1 Year of Specialized Experience
- Proven hotel sales experience either in a Groups, Conference & Events team or as a Sales Executive is a required
Preferred Qualifications
- Education: BA/BS/ Bachelors Degree
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Get help with your application
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Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
About The Team
How We’ll Help You Thrive
Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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