Newcastle upon Tyne, UK (Hybrid)

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TDS is a growing software consultancy of passionate engineers, designers, and strategists. We specialise in delivering high-quality, scalable, and innovative software solutions for our clients across various industries.

As we continue to expand, we are seeking an enthusiastic Account Executive to join our commercial team and play a key role in supporting the day-to-day management of our client accounts.

This is a hybrid role – your time will be split between working from home, visiting client sites and working in our Newcastle office.

To apply, please send a copy of your CV over to careers@testdrivensolutions.co.uk.

As our Account Executive, you will support the smooth running of TDS client accounts, working closely with our Senior Account Manager and Heads of Practice to ensure our clients receive an exceptional experience throughout their engagement with us.

This is a fantastic opportunity for someone early in their career who is organised, proactive, and eager to build a foundation in account management within a fast-paced, technical consultancy environment.

Key Responsibilities

• Client Management: Act as the primary point of contact for a portfolio of smaller TDS accounts, building strong relationships and ensuring client satisfaction.
• Consultant Co-ordination: Support the onboarding of TDS consultants into new client environments, ensuring a smooth and well-coordinated transition which includes:
  • Managing Consultant and client documentation requirements including personal documentation, ID verification, security clearances, and compliance records.
  • Monitor Consultant screening and documentation expiry dates & ensure refresh processes are done in a timely manner to minimise project disruption.
  • Co-ordinate internal movement and allocation of Consultants between client assignments.
  • Create and maintain Consultant profiles, co-ordinate project initiation meetings, and support seamless onboarding phases.
  • Manage client and Consultant offboarding processes, including co-ordination and return of specialist equipment and assets.
• Account Documentation: Issue and manage account-related documentation including timesheets, Statements of Work (SoWs), Purchase Orders (POs), and other contractual materials.
• Escalation Support: Support Senior Account Managers and Heads of Practice in responding to consultant-identified issues or opportunities, helping to coordinate appropriate actions and communications.
• Build technical knowledge: With the support of the Senior Account Manager and SMEs within the business, build your understanding of our service offerings and the technical capabilities of TDS.
• Proposals & Case Studies: Keep client proposals and case studies up to date, working with internal teams to ensure content is accurate, compelling, and reflective of TDS's capabilities.