Zenith Vehicles
Account Executive
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At Zenith, we've been helping organisations move further, smarter and more sustainably for over 30 years. As the UK's leading independent leasing and fleet management provider, we're proud of our people, our award-winning service and our ambition to be the UK's most customer-focused fleet partner.
We manage a fleet of almost 170,000 vehicles and support some of the nation's most recognisable brands. From vehicle funding and fleet management to salary sacrifice, accident management and consultancy, we help businesses operate smarter, more efficient fleets while supporting the transition to a greener future.
As our business continues to grow, we're looking for an Account Executive to join our Account Management team and become a trusted partner to our customers.
The Opportunity
In this role, you'll manage your own portfolio of business customers, becoming their go-to contact for day-to-day support and advice. You'll build strong relationships, help solve problems, answer questions and make sure customers get the best possible experience from Zenith.
- No two days are the same. One day you could be reviewing customer data and preparing reports, the next you could be leading a customer review meeting or working with colleagues across the business to resolve an issue.
This is a fantastic opportunity for someone who enjoys working with people, building relationships and taking ownership. You'll gain valuable exposure to account management, work closely with well-known businesses and develop the skills needed to progress your career in a commercial, customer-focused role.
If you're organised, proactive and passionate about delivering great service, we'd love to hear from you.
What You'll Be Doing
- Managing your own portfolio of customer accounts.
- Leading customer review meetings, both virtually and face-to-face
- Producing management information, reports and review packs that help customers make informed decisions
- Taking ownership of customer fleet policies, processes and operational performance
- Resolving customer and driver queries efficiently, ensuring excellent service throughout the customer journey
- Managing complaints and escalations through to successful resolution
- Identifying opportunities to improve customer outcomes and commercial performance
- Monitoring service levels and performance metrics, recommending improvements where required
- Maintaining accurate systems, documentation and customer records
- Supporting colleagues and sharing best practice to contribute to a high-performing team culture
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What You'll Bring
- Experience in a customer-focused, account management or client relationship role
- Strong stakeholder management skills
- Experience working to KPIs, SLAs and service targets
- The confidence to lead customer meetings
- Strong analytical and problem-solving skills
- Advanced organisational skills and excellent attention to detail
- Good Microsoft Office skills, particularly Excel
- A proactive approach and the ability to manage multiple priorities effectively
- A passion for delivering exceptional customer experiences.
It Would Be Great If You Also Have
- Experience producing management information
- Experience handling complex customer escalations and complaints
What's In It For You
- Salary up to £29,705 per annum plus bonus
- 24 days annual leave & 1 day for your birthday plus bank holidays
- The option to buy or sell holidays (+5 or -3)
- Pension - 6.25% employer contribution
- Flexible benefits where employee can opt into additional benefits such as dental, cycle to work scheme, critical illness cover, health cash plans and more
- Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Season Ticket Loans, AA breakdown cover
- Perks at Work – save money on everyday essentials with access to a shopping discounts site.
- Support for your wellbeing – access to company GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
- Development opportunities through our MyGPS personal development framework
- Sports and social clubs, company activities, and team events
- Inclusive culture with colleague-led equality networks
- Free onsite parking
- Agile working - you will have the opportunity to work remotely when it works for the Customer, Zenith and yourself
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Why Zenith?
- Our customers trust us – partnering with some of the UK's largest and most recognisable brands.
- Our people stay with us – we've built a collaborative, supportive culture where people are empowered to make an impact.
- We're ambitious – backed by recent recapitalisation, major investment, a clear strategy for long-term growth and a thriving fleet of almost 170,000 vehicles.
- We're award-winning – including Leasing Company of the Year (Fleet News 2026), Large Business of the Year and Diversity & Inclusion Award winners at the Yorkshire Post Excellence in Business Awards, and Wellbeing Award winners at Fleet News 2025.
- We're leading the transition to sustainable mobility – with over 41% of our fleet now Battery Electric Vehicles and a long-standing commitment to sustainability.
- We're invested in your future – offering clear development opportunities, structured career pathways and the chance to build a long-term career with a market leader.
Sound Like the Right Opportunity for You?
Apply Now!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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