Everything Managed Group
Account Executive
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Upsell Agent Full time and permanent, Newcastle
We are: Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.
You’ll be: Communicating directly on customer calls and armed with a toolkit for upsell opportunities and tonnes of product knowledge - you will help customers get the very best out of our service. Dealing with queries, problems, and feedback via several forms of communications, including Phone and email. Taking customer insights & feedback and working with managers to turn those into strategic decisions for the future of the business. Recording all client contact and notes accurately within the Salesforce CRM system. Working closely with colleagues in other teams to deliver for our customers Taking ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust. Generating sales among client accounts, including upselling and cross-selling. Educating our customers around current legislation and helping them to meet all waste regulations. Overall, providing an excellent customer experience for our clients whilst achieving KPIs and within agreed service levels
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You are: A high achiever who has a track record on hitting targets and delivering results. A natural problem solver and creative thinker who can apply this during a sales process. Someone who can clearly communicate both verbally and in writing. Out-going with a dynamic personality and a 'can do' attitude. Someone who can work both independently and in a team environment.
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Experience B2B or B2C sales experience Previous experience in outbound tele sales or customer service would be a definite asset. Solid working knowledge of Microsoft 365 products Salesforce CRM knowledge is an added bonus GCSE level qualifications including English and Maths (or a similar qualification level) What’s on offer? Offices in Central Newcastle £27,000 starting salary plus commission Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP 25 days holiday leave +8 days bank holidays Company Socials Regular Sales incentives for top performers Personalised career path
Location Newcastle upon Tyne, Newcastle upon Tyne Department Upsells Employment Type Full Time Minimum Experience Experienced Compensation £27,000
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