HelloFresh
Account Executive - Retail Media
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About The Role
Operational backbone for UK Retail Media campaign delivery, driving post-contract excellence, client satisfaction, and seamless execution at HelloFresh (UK).
As the Account Executive - Retail Media (UK), you will be part of the UK Marketing Team based at our London office, playing a key role in ensuring our Retail Media campaigns run smoothly from contract signature to final reporting. Your focus will be on owning the post-contract lifecycle for UK campaigns, coordinating with Distribution Centres (DCs), procurement, and local and global Retail Media teams to ensure flawless execution.
In addition to managing live campaigns, you will be the first point of contact for inbound campaign enquiries from existing clients and agency partners, converting straightforward briefs into booked and delivered campaigns. By keeping operations tight and clients satisfied, this role is a critical foundation for HelloFresh’s growing UK Retail Media Network (RMN).
What You Will Be Doing
- Manage post-contract campaign operations: Own the end-to-end execution of live Retail Media campaigns from contract sign-off through to delivery, post-campaign reporting, and client sign-off. Ensure all campaigns meet agreed SLAs and are delivered on time and on brief.
- Coordinate cross-functionally: Work closely with Distribution Centres (DCs), procurement, logistics, and global RM operations teams to brief, book, and track physical and digital campaign assets.
- Handle inbound campaign requests: Work closely with the Senior Manager (Retail Media) to manage and respond to inbound campaign briefs from existing clients and agency partners, building direct ownership of accounts as you grow in the role.
- Develop the skills to translate briefs into bookings: Coordinating timelines, assets, and inventory across internal teams, with increasing autonomy and a clear pathway to leading inbound campaign management independently.
- Maintain and develop client relationships: Support ongoing relationships with existing advertiser and agency accounts, ensuring satisfaction throughout the campaign lifecycle and laying the groundwork for repeat business.
- Support reporting and insights: Compile and deliver post-campaign reports, track performance against KPIs, and identify operational improvements or trends to share with the wider RM team.
- Keep CRM up to date: Own the accuracy of campaign and client data within our CRM (HubSpot), ensuring pipeline status, campaign milestones, and client communications are consistently logged.
- Contribute to process improvement: Proactively flag operational bottlenecks and support the broader team in refining workflows that improve automation, efficiency, reduce errors, and scale with business growth.
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Who You Are
- Detail-oriented and precise: You take pride in accurate execution and understand that operational errors have a direct impact on the customer experience and client trust.
- Organised and proactive: You manage multiple moving pieces simultaneously, keep timelines on track, and anticipate issues before they become problems.
- Client-focused: You naturally build rapport with clients and agency contacts, keeping communication clear, timely, and professional throughout the campaign lifecycle.
- A collaborative team player: Comfortable working across internal teams and external partners, you bring a collaborative mindset and a solutions-first attitude.
- A clear communicator: You help translate operational complexity into simple, actionable updates for clients, internal teams, and senior stakeholders.
- Curious and eager to learn: You have a genuine interest in the Retail Media and advertising space and are motivated to grow your knowledge as the industry evolves.
- Adaptable: You thrive in a dynamic environment where priorities shift and no two campaigns are exactly alike.
You have…
- Relevant experience (2+ years preferred) in campaign operations, ad operations, account management, or a similar role: Ideally within Retail Media, digital advertising, e-commerce, or a related industry.
- Strong organisational and project management skills: Demonstrated ability to manage multiple campaigns or workstreams simultaneously without dropping the ball.
- Client-facing experience: Comfortable managing day-to-day communication with brand or agency contacts, maintaining professionalism and responsiveness throughout.
- Analytical foundation: Comfortable working with data, and eager to develop your ability to identify insights and compile client-ready summaries.
- A bachelor’s degree in business, marketing, communications, or a related field: Or equivalent practical experience.
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Nice-to-have:
- Experience in eCommerce (CPG/FMCG), Retail Media, or (Digital) Advertising.
- Familiarity with the logistics of physical sampling, inserts, or warehouse-based campaign delivery.
- An understanding of the evolving Retail Media landscape in the UK market.
- CRM proficiency: Experience working with tools such as HubSpot or similar CRM platforms to track pipeline, campaigns, and client interactions.
- Experience contributing to cross-team campaigns: An understanding of cross-team project or campaign delivery.
What you will get in return
- 70% off HelloFresh or Green Chef boxes
- Company pension scheme
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Mental health first aiders and an employee assistance programme
- Dog friendly office! (London site only)
- Nursery support scheme
- Cycle to work scheme
- Group Life Assurance
Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London
To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
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