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Account Executive, SMB
Sitemate SMB Account Executive (London, UK) – Full-Time Role
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Overview
Welcome to the Sitemate SMB Account Executive (AE) position! This role requires you to own the entire end-to-end customer journey—from initial lead qualification to post-sale account expansion, driving growth while maintaining trusted relationships with high-intent and lower-intent prospects.
As an SMB AE, you’ll:
- Qualify, nurture, and close inbound and outbound opportunities
- Specifically owner of all post-sale expansion (cross-sell/license growth) for 6 months afresh customers
- Engage prospects through discovery calls, CDLS (Customer-Driven Discovery Learning Sessions), and tailored demos
- Collaborate closely with Customer Success Managers (CSMs) and Account Managers (AMs) for smarter account growth
Employment Details
📍 Location: Full-time, in-person in London (Hybrid options not available for this role) 💰 Compensation: ✔ OTE: £78,000 (incl. pension) ✔ Base Salary: £44,000 (incl. pension) ✔ Commission target: £34,000
About Sitemate 𬇢
Sitemate builds built-world software that transforms construction, infrastructure, and industrial workflows. Our flagship tool, Dashpivot, empowers teams to automate essential tasks, track progress in real-time, and digitise labour-intensive processes.
Our Three Core Beliefs:
✅ Empower humans with tech that eases their repetitive work. ✅ Advance the built world our industry founders have built/trusted. ✅ Unite our movement with operations teams, manufacturers & contractors.
Since 2018, we’ve scaled from 15 employees to 150+ across 18+ countries. Backed by Blackbird (lead VC for Australian billion-dollar exits), we attract top talent through Startmate.
Our Team Vibe
At Sitemate, we move fast, operate with trust, and give autonomy. Our culture revolves around:
- Transparency: Speak into transparency and let it be. (Monthly all-hands, shared metrics, genuine care.)
- High Velocity: Integrated tech stack optimises speed without sacrificing quality.
- Hustle: Rewarded performance — our seven last pay increases were proactive and results-driven.
- Autonomy: Outcomes matter, not clock-punching.
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Our team is 55% ethnically diverse, 43% identified as women, and represents 18+ countries. We’re intentionally inclusive, prioritising candidates with diverse perspectives who need confidence heaters.
What We Offer
✅ Competitive total package:
- OTE of £78K (highly motivational performance markets)
- Equity options
✅ Lifestyle:
- 20 days paid leave, plus sick, carer’s & compassionate days
- Maternity/paternity leave: 16 weeks for primary carers and 6 weeks for secondary carers (adoption/stillbirth supported)
- Flexibility: Hybrid in-person (London) but ability to work offshore for scheduled weeks a year
✅ Growth Mindset:
- L&D budget and career pathway plans (sharing defined roles & eventual opportunities)
- Access to Live Metrics for an open culture of upskilling and results
✅ Community:
- Weekly catered lunch
- Global offsite travel and stories
Core Responsibilities
🎯 Daily Activities
- Unlock momentum for high/low-intent leads through follow-up, personalised conversations, and proactive control of your pipeline.
- Master Salesforce CRM: Update stages, log call notes, track next steps, multiply-thread accounts, and keep deals fluid for expansion.
- Smooth handover with SDRs, CSMs and SMB AMs — prioritize 6 months account growth.
- Target mix of new business and upsells.
🏆 Sales cycles from start to finish
- Qualifying new leads through discovery & intutions.
- Presenting demo through real case examples.
- Closing & optimizing deals in line with Product teams.
- Post-sale, retaining ownership for cross-sell & expansion.
👥 Cross-functional collaboration:
With Engineering, Product, Marketing, CSMs, and Account Teams to ensure consistent customer experience and dynamic (upsell) recommendations.
📊 Pipeline & Performance Control
- Daily review of pipeline coverage geared towards accurate forecasting & quota attainment.
- Focus on high-intent leads + preemptively decimate through lanes (Lead steering).
Key Challenges
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- Lead Intensity: Lower-intent helps requires proactive nurturing strategies (due diligence + proofpoints) to move deals.
- Decisive stakeholders: Construction timelines are unpredictable-expect lengthy approval chains (quieter work before actual engagement reveals itself).
- Multi-threaded accounts: Manage one end-to-end cycle/against account growth temps whilst keeping CRM hygiene (discounts, forecasts, and agreed epics).
Is This For You
✅ Do’s
- Thrives in fast-moving commercial environments
- Enjoys owning revenue targets and being challenged by growth
- Crafts value-driven narratives to win stakeholder buy-in
- Aggressive problem solvers
- Proactive commenters & detail-obsessed (CRM fitness stack)
✅ Matches
- Expected to get used to system-driven sales (proactive)—Outfield & inbound work as trusted partner/revenue driver.
- Previously held roles in Sales, Account Management, or Sacrifice Sales (with examples of closing complex deals)
Qualifications
Must Haves
- Motivated Performance Culture—adaptable feedback and use years of static outsetters.
- Collaborator: Leverages Teams to spiral and iterate ideas in line across the whole sales motion.
- See, ** Industrial/ Built-World exposure (reflects experience as logistic analyst, plant engineer or B2B actuator of something).
Nice To Have
- Experienced first-hand SaaS sales (especially cloud/tech saas) cycles in **successful roles.
- Built experience in software sales in infrastructure verticals.
Essential Tech Tested
- Salesforce
- Microsoft 365 Applications: Skype, Excel
- Good connection to digital communication
Nice To Know
Prior Front or Loom usage experience considered favorable. But none are necessarily essential if you handle a variety of collaboration tools.
⚠ Note: Wise people will not waste their time and send applications through recruitment partners or third-party services.
Sitemate is committed to promoting diversity and an inclusive environment for all our employees. A female-led top segment, our recruitment leans toward better visibility for BME, STEM, and transfers, harnessing shared passion while driving progress in traditionally male-dominated industries.
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Jessica, London
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