XPO Logistics Europe
Account Handler
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Customer Service Accounts Advisor – Leigh
Logistics done differently.
We're seeking enthusiastic Customer Service professionals to join XPO, a multinational, people-focused transport company based in Leigh.
About the Role
You’ll be joining our frontline team—the first point of customer contact—providing advice, service, and tailored solutions.
Pay, Perks & Benefits
- Salary: £24,784 per annum (pro rata if applicable)
- 25 days holiday (plus bank holidays) (with an option to buy additional days)
- Access to high street savings discounts
- Cycle-to-work scheme
- Workplace pension
- Plus many other benefits
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Responsibilities
On a typical day, you will:
- Work closely with the operations team to meet customer commitments and expectations
- Prioritise queries while managing delivery chases and issue resolution
- Keep customers informed across all business areas
- Continuously build positive relationships internally and externally
Requirements & Qualities
To succeed at XPO, you should:
- Be computer literate, proficient in switching between systems and screens
- Show a positive, customer-focused, and team-oriented attitude
- Have excellent verbal and written communication skills, with adaptability
- Be friendly, confident, and empathetic in all interactions
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Our Commitment to You
We foster an inclusive work environment where: ✓ Everyone feels welcome ✓ Colleagues can flourish authentically ✓ Diversity and unique perspectives are celebrated
If your experience doesn’t fully match our requirements but you believe you have the right skills and passion—don’t hesitate to apply! Our recruitment team welcomes dialogue.
For reasonable adjustments during hiring (e.g., application or interview alterations), simply let us know. We’re here to support you.
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