Everywhen
Account Handler
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Insurance Account Handler – Saffron Walden
Are you passionate about working in the Insurance industry and eager for your next big career move? Join our dynamic team as an Insurance Account Handler in Saffron Walden and be part of the UK’s largest independent insurance brokers.
About the Role
We’re seeking a proactive and customer-focused professional to join us full-time (Monday to Friday) in a supportive workplace. This role offers a competitive basic salary with an attractive bonus structure, alongside a comprehensive benefits package.
We’re flexible and open to discussing hybrid or remote arrangements, so whether you thrive in a traditional office environment or prefer more autonomy, we can accommodate you.
Key Responsibilities
- The primary focus of this role is managing a dedicated client portfolio.
- Act as the first point of contact, building strong, lasting relationships with clients.
- Deliver expert customer service, addressing queries swiftly and professionally.
- Collaborate within a collegial team to ensure clients are supported throughout their insurance journey.
This role is ideal if you enjoy engaging with clients, escalating sales opportunities, and actively contributing to business growth.
Requirements
Essential:
- Proven experience within the Insurance industry—previous exposure is a must for success in this role.
- A customer service mindset, with experience handling client interactions—telephone and face-to-face.
- Strong communication skills and the confidence to engage effectively with clients.
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Equally as important:
- A willingness to go the extra mile, demonstrating initiative and problem-solving skills.
- A growth mindset, eager to learn and explore new opportunities within our organisation.
- Flexibility to adapt to change, with a resilient and positive outlook.
- Unwavering honesty and integrity—critical in a regulated financial environment as well as building trust with clients.
- The ability to work well both independently and within a team.
We offer training opportunities, including qualifications through the CII (Chartered Insurance Institute), to develop your career further.
Ideal Candidate Culture Fit
- A role for those who enjoy building relationships, resolving issues, and driving customer satisfaction.
- Someone who takes ownership of their work and provides regular updates on progress.
- An individual who is excited by entrepreneurial opportunities and eager to grow alongside the team.
Benefits
Join a family-like organisation where we rave about productivity and employee well-being. Some of the perks include:
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- 26 days holiday plus bank holidays.
- Career progression opportunities across the entire group.
- Access to CII or ACII qualifications to bolster your expertise and future prospects.
- Competitive pension scheme, so you can plan for the future with confidence.
- Support for wellbeing, including both physical and mental health, with a 24/7 assistance line.
- One paid day of volunteering per year to contribute to the community.
- The Spotlight Awards, recognising and celebrating exceptional talent across our organisation.
Ready to Make Your Move?
Apply now or get in touch with our team to discuss how your experience translates to this fresh challenge in your career.
Equal Opportunities Employer
Everywhent is committed to a diverse, inclusive, and welcoming workplace, where everyone feels valued and empowered to bring their best self to work.
Before starting, we’ll conduct necessary checks (employment verification, address confirmation, credit history, and a basic criminal record check).
Note to Recruiters: We do not accept unsolicited CVs from recruiters or agencies. Please only submit applications for specific roles in writing, following a previously agreed contract.
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