Domestic & General
Account Handler
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Account Handler
Location: Hybrid working at our office in Wimbledon.
Salary: Competitive
Contract: Full Time
We’re looking for a proactive and detail-oriented Account Handler to support the management and growth of our client accounts within the insurance and protection sector. You’ll work with a wide range of well-known brands across multiple sectors, including retailers like John Lewis, Argos, and AO.com, media and entertainment providers like Sky, utilities such as Scottish Power, and global manufacturers including Hotpoint and Electrolux.
Working closely with Account Managers, you’ll support the delivery of campaigns and services that help these brands sell and manage their protection products effectively, ensuring everything runs smoothly, performs well, and delivers a great customer experience.
This is an ideal role for someone early in their career who wants to develop skills in client management, project delivery, and campaign performance.
Key Responsibilities:
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Client Support & Communication
- Act as a day-to-day contact for client queries and support the Account Manager in maintaining strong client relationships
- Help resolve client issues and ensure they are handled quickly and professionally
- Prepare and share regular reports with clients, ensuring information is accurate and easy to understand
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Campaign & Project Delivery
- Support the delivery of marketing campaigns and client projects from set-up through to completion
- Coordinate timelines, keeping both internal teams and clients informed on progress
- Manage the artwork and content process, including briefing creative teams, gathering feedback, and tracking approvals
- Ensure all materials are accurate, compliant, and aligned with client requirements before being shared externally
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Performance Monitoring
- Track campaign performance and help analyse results against targets
- Identify any underperformance and support the team in taking action to improve results
- Review campaign outcomes and provide insights on what worked well and where to improve
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- Meetings & Collaboration
- Support the preparation of client meetings, including updates on performance, projects, and key issues
- Work closely with internal teams, including Sales, Creative, and Operations, to deliver the best outcomes for clients
Skills and experience required:
- Strong attention to detail and organisational skills
- Good communication and confidence working with both internal teams and clients
- An interest in marketing, campaign delivery, or account management
- Ability to manage multiple tasks and meet deadlines
- Analytical mindset with an interest in understanding performance data
- Proactive attitude and willingness to learn
Benefits
We offer lots of great benefits! Some of which include:
- Competitive salary and annual discretionary bonus
- 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
- Training opportunities as well as clearly defined career progression
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Attractive company pension scheme
- Life assurance – employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
- Salary Finance – access to savings and borrowing through payroll
- Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
- Travel Loans – interest free loans to help spread the cost of annual travel tickets
- Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
- OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts – with a range of discounts for 100s of online and high street retailers
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Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose.
We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?
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