Jensten Group
Account Handler
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The Role
We’re now looking for a motivated Account Handler to join the Jensten Group. You will work within our London Markets division - assisting in the retention of the client portfolio and the identification of growth opportunities. Based from our office in Watnall (flexible with hybrid working options), you’ll report to the Head of Trading (Fleet) and work with clients who have a strong relationship with us.
Some key objectives & responsibilities will include:
- Handling renewals and mid-term adjustments by assessing the risk and claims information held on file, taking additional information from clients and obtaining quotations from insurers.
- Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales.
- Dealing with mid-term adjustments by writing to Insurers or inputting the details on the Insurers’ extranet systems as soon as they are received to ensure cover is in place in the required timescale.
- Develop and sustain effective relationships with clients, and effectively analyse client needs and develop solutions.
- Respond promptly to client queries and ensure that all communications with customers and/or insurers or other business contacts are accurately recorded.
About You
As our Account Handler, you’ll have excellent communication and written skills with a keen eye for detail & accuracy. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also be or have:
- Insurance background - ideally Commercial/ Wholesale
- Motor or Fleet insurance experience/ knowledge (ideally)
- Experience as an Account Handler with a progressive Insurance background
- Experience of working with Insurers and clients
- Relevant qualifications (e.g. Cert CII) or working towards (ideally)
- Great customer service skills
- Excellent telephone manner, being able to network & build working relationships easily
- Drive and genuine passion to learn and develop within Insurance
- Able to use initiative and can multi-task, updating relevant systems and admin
- Acturis systems knowledge & experience (ideally)
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Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- Competitive salary with an annual pay review and bonus scheme.
- Flexibility with Hybrid working options (3 in the office and 2 from home once settled in)
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits - A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover - a massive X4 of salary
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme - up to 5 days annually
About Us
Jensten London Markets was launched in 2022, formed by the bringing together of two established brokers with a rich history and pedigree – Senior Wright and Tasker & Partners. The business operates across a range of classes, placing property, liability, construction, security and engineering business, among others. Jensten London Market’s extensive sector knowledge, expertise in a range of business classes and long-established relationships with underwriters give retail brokers a genuine partner in the London Market.
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Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.
Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.
Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.
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