Howden
Account Handler - Commercial & Schemes
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Who Are We?
Together, we are the global insurance group Howden, built on employee ownership, innovation, and a no-limits approach. With 24,000+ employees in over 56 countries, we shape the future of commercial insurance while fostering a culture of collaboration.
People join Howden because of our diverse opportunities, but they stay for our shared values and empowering environment. Whether you prioritise work-life balance, career growth, sustainability, or volunteering, our employees thrive as part of a culture that drives real change.
We believe commercial insurance isn't just a service—it’s part of who we are. By offering tailored solutions for businesses of all sizes—from multinational enterprises to emerging ventures—we safeguard assets, fuel progress, and celebrate our clients’ success alongside them.
About the Role: Account Handler (Commercial Schemes)
We’re looking for a dedicated and customer-focused Account Handler to join our thriving Commercial Schemes division. This full-time, permanent role offers an exciting opportunity to develop within the insurance industry while supporting high-value clients.
Key Responsibilities
You’ll be responsible for delivering exceptional customer service while meeting operational targets. Core duties include:
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- Prompt and accurate handling of all work while maintaining professionalism in both written and verbal communications
- Documentation management—ensuring all records, policies, and correspondence are accurate and professional
- Processing adjustments (including insurer notifications, revised documentation, and premium collections)
- Referral to senior staff for queries outside your defined expertise or authority
- Renewal and re-marketing exercises
- Dealing with client payments in line with company procedures
- Meeting participation as required
Requirements
Experience
- At least 12 months’ experience in customer service or administration is essential
Skills
- Attention to detail and accuracy in all written and data-related tasks
- Strong numeracy and literacy for interpreting policies and client communications
- Effective time management—prioritising tasks efficiently to meet deadlines
- Exceptional interpersonal skills to build rapport with clients and colleagues
- Ability to adapt communication style based on audience (e.g., corporate clients, emerging ventures)
Qualifications
- 5+ GCSEs (or equivalent) at grades A-C*, including Maths and English
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What We Offer
At Howden, you’ll have the opportunity to build a meaningful and engaging career in a place where diversity and individuality are celebrated. Our values shape everything we do:
✔ Innovation & creativity—Our culture thrives on taking bold risks to drive progress. ✔ Collaborative support—We stand alongside each other through challenges, large and small. ✔ Purpose-driven work—We believe in making a positive impact both professionally and beyond.
Flexibility & Inclusivity
We’re committed to reasonable adjustments to ensure everyone can succeed in their role. This may include flexible working hours, hybrid options, or tailored support (e.g., software adaptations for accessibility).
[Note: Flexible working may not be available for all roles. If this option is important to you, please discuss it open with our recruitment team.]
How to Apply
If this Account Handler role aligns with your experience and aspirations, share your application with us. If we believe your skills fit, we’ll ensure you’re supported in arrangements that work for you.
Based in our Cheltenham or Colchester offices. Limited to full-time, permanent positions.
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