Who are we?

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 23,000 employees and spanning more than 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for an Account Handler within our growing Health & Care Team. This person will support their Team to deliver a comprehensive service in the administration of renewals, mid-term changes and expanded insurance services – all to ensure our customers’ needs are best met through suitable cover and pricing.

What you’ll do

• Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring personal and Team objectives are achieved
• Participates in team meetings as required, reporting on business progress within their area of expertise
• Manages assigned projects and contributes to other projects as required
• Provides relevant management information to senior managers
• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
• Collates and communicates client requirements to ensure appropriate marketing of the risk
• Prepares or checks market presentations
• Liaises with clients and ensures client queries are resolved
• Responds to market and third-party queries as appropriate
• Is aware of, and satisfies, territory, tax and legislation requirements
• Produces high quality and compliant market documentation ensuring appropriate authorisation is secured
• Plans the most appropriate solution for the client’s demands and needs
• Takes responsibility for data entry, credit control and chasing subjectivities where required
• Liaises with support technicians and IBA as required
• Ensures up to date records are always maintained on company systems
• Seeks guidance on all complex and technical issues
• Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail