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Account Management CoE Manager
Calling all innovators – find your future at Fiserv
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in ways that move the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swap your credit card, pay through a mobile app, or withdraw money from your bank, we’re involved. If you want to make a global impact, come make a difference at Fiserv.
Job Title: Account Management CoE Manager
About the Role
A successful Account Management CoE Manager at Fiserv:
- Strengthens client outcomes and commercial performance by creating consistent, scalable ways of working across EMEA.
- Helps teams deliver high-quality governance, operational excellence, and measurable efficiency through process improvement, AI, and automation.
- Partners with account management, technology, operations, risk, compliance, and audit to improve client service and support business growth.
- Brings structure, accountability, and innovation to drive better experiences for clients and stronger business results.
Responsibilities:
- Lead a Centre of Excellence (CoE) for Account Management teams across EMEA, driving consistency, governance, and operational excellence.
- Establish standard playbooks, templates, and processes for:
- Client governance
- Reporting
- Action tracking
- Account management support
- Create and manage governance meeting cadences, including:
- Agendas
- Pack preparation
- Follow-up actions
- Stakeholder coordination
- Partner with cross-functional teams to re-engineer workflows and deliver efficiency gains through:
- AI
- Automation
- Scalable process improvements
- Facilitate audit, assurance, and remediation activities by:
- Coordinating evidence collection
- Maintaining documentation
- Supporting control readiness
- Coach and develop team members while:
- Setting priorities
- Managing efforts and capacity
- Fostering a culture of accountability and continuous improvement
- Track and report performance metrics tied to:
- Quality
- Efficiency
- Client outcomes
- Standard adoption
- Drive adoption of new standards through:
- Training programs
- Communications
- Ongoing stakeholder engagement
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Requirements:
Must-haves:
- Experience leading people, coaching performance, and managing work across direct or matrixed teams.
- Experience supporting senior-level client governance, including:
- Preparing executive-ready materials
- Managing recurring meeting cadences
- Expertise in improving business processes via:
- Standardization
- Workflow design
- Operational controls
- Experience using AI, automation, or reporting tools to enhance:
- Efficiency
- Quality
- Data-driven decision-making
- Familiarity with governance and reporting tools such as:
- Salesforce
- ServiceNow
- Power BI (or similar)
Nice-to-haves (but not required):
- Experience in financial services, payments, fintech, or another regulated industry.
- Knowledge of audit, assurance, risk management, or compliance support practices.
- Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
- Strong commercial mindset with experience in:
- Portfolio performance
- Value realization
- Renewals
Perks at Work:
At Fiserv, we pride ourselves on supporting your overall well-being with benefits from day one:
🌿 Physical & Mental Wellbeing:
- Unlimited Recharge & Refuel days (qualifying associates)
- Free counselling through our Employee Assistance Program (EAP)
- Paid holidays
💼 Growth & Financial Health:
- Competitive salaries
- Employee Stock Purchase Plan
- Fuel Your Life program (holistic health & well-being resources)
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🏆 Recognition & Career Development:
- Living Proof program where you can earn points redeemable for rewards
- Training, development, and certification opportunities
- Internal mobility support
🌐 Community & Culture:
- Employee Resource Groups (ERGs) promoting diversity and inclusion
- Opportunities to connect, share ideas, and build your career through a collaborative community
Fiserv’s Commitment to Diversity & Inclusion:
Fiserv is an Equal Opportunity Employer. We celebrate diversity and consider all qualified candidates for employment without regard to:
- Race
- Color
- Religion
- National origin
- Gender, gender identity, or sexual orientation
- Age
- Disability
- Protected veteran status
- Any other category protected by law
Note to staffing agencies: Resumes submitted outside of existing agreements will not be considered.
Please refrain from applies to unsolicited emails or fraudulent posts not associated with Fiserv. Real recruitment initiatives will originate from legitimate @fiserv.com emails only. Be cautious against recruited scams targeting personal or financial information.
Why Fiserv Stands Apart:
Global leadership in information management and electronic commerce for financial services isn’t just a mission—it’s our people. With innovation at its core, a vibrant culture, and a relentless commitment to exceptional client support, turning possibilities into realities is what we do every day at Fiserv.
If this sounds like your potential, apply today. Your career-critical contribution awaits.
How to Apply:
- Use your legal name for contact submissions.
- Complete the step-by-step application profile and attach your resume (updates or resume preferred for consideration).
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