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Account Management CoE Manager
Calling all innovators – find your future at Fiserv
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Account Management CoE Manager
What does a successful Account Management CoE Manager do?
A successful Account Management CoE Manager at Fiserv strengthens client outcomes and commercial performance by creating consistent, scalable ways of working across EMEA. This role helps teams deliver high-quality governance, operational excellence, and measurable efficiency through process improvement, AI, and automation. As a partner in possibility, this leader works across account management, technology, operations, risk, compliance, and audit to improve how we serve clients and support growth. They bring structure, accountability, and innovation to drive better experiences for clients and stronger business results.
What You Will Do
- Lead a Centre of Excellence for Account Management teams across EMEA, driving consistency, governance, and operational excellence
- Establish standard playbooks, templates, and processes for:
- Client governance
- Reporting
- Action tracking
- Account management support
- Create and manage the operating cadence for governance meetings, including:
- Agendas
- Packs
- Follow-ups
- Stakeholder coordination
- Partner with cross-functional teams to re-engineer workflows and deliver efficiency gains through:
- AI
- Automation
- Scalable process improvements
- Facilitate audit, assurance, and remediation activities by coordinating:
- Evidence
- Maintaining documentation
- Supporting control readiness
- Coach and develop team members while:
- Setting priorities
- Managing capacity
- Fostering a culture of accountability and continuous improvement
- Track and report performance metrics tied to:
- Quality
- Efficiency
- Client outcomes
- Standard adoption
- Drive adoption of new standards through:
- Training
- Communications
- Ongoing stakeholder engagement
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What You Will Need To Have
- Experience leading people, coaching performance, and managing work across direct or matrixed teams
- Experience supporting senior-level client governance, preparing executive-ready materials, and managing recurring meeting cadences
- Experience improving business processes through:
- Standardization
- Workflow design
- Operational controls
- Experience using AI, automation, or reporting tools to improve:
- Efficiency
- Quality
- Decision-making
- Experience with Salesforce, ServiceNow, Power BI, or similar governance and reporting tools
What Would Be Great To Have
- Experience in financial services, payments, fintech, or another regulated industry
- Knowledge of audit, assurance, risk management, or compliance support practices
- Familiarity with:
- Lean
- Six Sigma
- Other continuous improvement methodologies
- Strong commercial mindset with experience supporting:
- Portfolio performance
- Renewals
- Value realization
Benefits at Work
We’re #FiservProud of our commitment to your overall well-being with a growing offering of benefits from day one:
- Work-life balance: Paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP
- Financial benefits: Competitive salaries, and our Employee Stock Purchase Plan
- Recognition: Living Proof program where you can exchange points for various rewards
- Healthcare: Variety of medical, dental, life, and insurance options, and resources through Fuel Your Life program
- Career advancement: Training, development, certification, and internal mobility opportunities
- Culture: Employee Resource Groups that promote diversity and inclusion, allowing associates to share perspectives, exchange ideas, and elevate careers
Get help with your application
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Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable)
Our Commitment To Diversity And Inclusion
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to:
- Race
- Color
- Religion
- National origin
- Gender
- Gender identity
- Sexual orientation
- Age
- Disability
- Protected veteran status
- Any other category protected by law.
Note To Agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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