Alexir Partnership
Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Account Manager – Digital Print (Food Packaging)
About the Role
An exciting opportunity has arisen in our Digital Print department at our Kent offices, specialising in digitally printed food packaging. We are looking for a dedicated, hardworking member of staff to join our friendly team and support the Retention and Strong Relationship Management of our existing customer base.
Job Overview
The role involves managing current customer accounts, providing admin and operational support to Sales and New Business teams, and ensuring efficient and accurate fulfillment of client requirements in a fast-paced production environment.
- Strong communication, organisational, and problem-solving skills are essential
- Customer service and great people skills must be combined with a professional attitude
- A developers' mindset—ambitious and eager to grow within our growing businesses
- Must thrive in a dynamic, fast-paced setting with constant evolution and high accountability
Full training will be provided, so prior experience is not mandatory.
Working Environment
We supply independent & niche brands with specialised digital packaging to enhance brand visibility on shelves.
- Short deadlines and customer-driven urgency at times
- Modern, supportive office culture with high camaraderie
- Dedicated production team delivering accuracy and timeliness
- Firm emphasis on collaboration and teamwork
Key Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Account Management
- Manage existing customer accounts and ensure their requirements are met
- Daily liaising with customers via email, phone, and site visits
- Identify business growth opportunities with current clients
- Provide timely quotations within-agreed deadlines
- Handle customer Quality (NCR) concerns: investigation, resolution, and continuous improvement
- Lead account management meetings onsite at client premises
- Coordinate with external suppliers for outsourced work
- Manage current artwork and process new artwork requests
- Request and organise new product samples from the design team
Sales Team Support & Administration
- Assist Sales and New Business Teams in order bookings
- Input new customer orders into internal systems, pack job documents, and verify accuracy
- Provide updates on repeat business to the sales team
- Handle repeat client enquiries and queries efficiently
- Produce daily, weekly, and monthly customer reports
- Arrange deliveries with the warehouse, issuing delivery notes
- Support the artwork processing workflow
Additional Duties
- Coordinate production timelines with planning teams
- Request job layouts and dies for production
- Manage material pre-cutting for guillotine processing
- Input job reconciliation data into internal systems
- Prevent prospects demanding service by website/webotherints inquiries
- Cover digital office roles during absences or on leave
- Oversee warehouse goods delivery
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Candidate Requirements
- Account Management & Customer Service experience preferred
- FMCG / Manufacturing industry knowledge beneficial (not essential)
- High attention to detail, excellent organisation skills
- Ambitious, with a willingness to learn
- Proactive can-do attitude and enthusiasm
- Excellent communication (written and verbal)
- Self-motivated, team player, comfortable multitasking
- Strong problem-solving and decision-making mindset
- Proficient with Microsoft Office (especially Excel)
- Print & Packaging industry exposure advantageous but not compulsory
- Must meet deadlines, excel in fast-paced environments
Working Terms
- Hours: Monday to Friday, 09:00 – 17:30 with a one-hour unpaid lunch break
- Salary: Dependent on experience
Benefits
Employee Ownership & Profit Share
- Upon one year’s service, awarded Partner status via ‘The Alexir Employee Trust’
- Benefits include shared annual Profit Share Dividend / Bonus
Health & Support
- Comprehensive Health Insurance, including a healthcare cash plan
- Sick pay scheme
- Income protection
Work-Life Balance
- 24 days holiday (annual) plus all Bank Holidays
- Private pension scheme
- Death in Service benefit
This role offers a rewarding career within a growth-focused, close-knit team committed to ** Quality & excellence**.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills