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Account Manager
Join Fleek – Account Manager, UK & US Portfolios
Canberra to solve one of the world’s most pressing supply chain problems: secondhand fashion.
The fashion industry churns out over 100 billion garments annually, with 60% ending up in landfills—not because people stop wanting them, but because the supply chain for secondhand garments is broken. Fleek is fixing this. Our mission is to make secondhand fashion the default choice by building the global digital infrastructure for the secondhand clothing trade.
Here’s how we do it:
- A B2B AI-powered marketplace connecting resellers, vintage stores, and buyers with wholesalers and rag houses globally.
- FleekSort, our proprietary AI model that grades, prices, and categorises secondhand clothes via photo, turning an opaque, manual trade into a searchable, automated marketplace.
- Saved 9 million items from landfill since 2022 with year-over-year tripled sales and a recent $50M Series B round led by investors like a16z, Y Combinator, and Burda.
- Powering the $350B projected secondhand market by 2027 with a global team of 100+.
This is a fast-paced startup-heavy-growth opportunity where you’ll build—not just execute—account management systems powered by AI. If scaling a high-impact role with purpose interests you, read on.
About the Role
We’re hiring an Account Manager to own and grow a portfolio of Fleek’s marketplace customers, driving retention, wallet share expansion, and long-term health.
Your remit:
- Manage a book of resellers, vintage stores, and enterprise buyers across the UK and US.
- Serve as their single point of contact, but back this with systems and AI to ensure scalability and quality.
- Compete aggressively for online spend, proactively solve customer pain points, and grow spend month-on-month.
- This isn’t traditional client management—it’s entrepreneurial account growth with an AI-first mindset.
P trouver-driven entrepreneurs, detail-obsessed thinkers, and commercial hustlers thrive here.
What You’ll Do
Core Responsibilities
- Grow a profitable portfolio: Manage a book of customers in the £5k–£15k monthly spend range with a clear leverset for higher-value accounts. Your goal is 10–20% month-over-month retention + wallet share growth.
- Build healthy accounts: Ensure customers buy categories that align with supplier demand while minimising refunds and cancellations. Healthy customers = retained customers.
- Drive engagement: Use WhatsApp, email, targeted calls, curated stock lists, bundles, and supplier recommendations to keep customers active and expanding orders.
- Win back lapsed customers: Identify inactive accounts, diagnose churn, and propose compelling reasons for return.
- Champion self-service: Help customers leverage the platform independently whilst maintaining high-touch relationships, preventing company dependence.
- AI and automation champion: Work closely with product and engineering to build AI workflows that surface customer pain points (late deliv—toions behaviour, stock visibility gaps) and inform product roadmaps.
- Cross-functional insights: Feed customer insights back to product, ops, and supply to drive platform improvements.
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What You Bring
Must-Haves
- 2+ years in commercial, sales, or account management, ideally at an early-stage or scaling company, with an eye for SMB/customers.
- Comfort with fast-changing systems and ambiguous processes—you’ve shipped solutions before the roadmap was fully defined.
- An AI-first mindset: Demonstrated experience building AI tools, automating workflows, or implementing AI in daily work within the last 3–6 months. This isn’t optional for a role at Fleek.
- Systems and process thinker: You solve workflows. Showcase examples you’ve improved that made teams more effective.
- Blend of digital-first strength (WhatsApp, email, chat) and hands-on customer soldity.
- Self-starting: You chase your numbers, take ownership, and drive initiatives without being told.
Preferred
- Small-business leadership: Previously run your own side projects—hands-on operational, sales, or customer-relationship experience.
- Eqibar, love or Jessa passion for fashion, secondhand, or vintage culture.
- Revenue experience: previous sales or customer success roles with target-driven revenue ownership.
- CRM/Salescraft comfort: background with HubSpot, Pipedrive, or similar engagement tech.
What You’ll Get
| Benefit | Details |
|---|---|
| Compensation | Competitive salary + 30–40% bonus tied to portfolio growth. |
| Equity | Generous options grants. Own a stake in one of the leaders of secondhand commerce. |
| Healthcare | Comprehensive UK medical + HSA benefits. |
| Location | Dream office in Shoreditch (E1), London. Awesome vibes, great tea station. |
| Founder access | Collaborative culture with direct access to leadership. |
| Employee perks | Discounts to buy on Fleek, exclusive borrowing of fashion inventory for your wardrobe, and a hilarious team culture. |
| Impact | Disproportionate responsibility: you drive significant GMV growth at scale. |
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How We Work
Fleek is officially in-office, but with flexibility that grows with trust. Here’s the game plan:
- First 6 months: Commit to full-time in London HQ to master our systems, meet customers, and learn the business.
- Post six months: Transition to trust-based flexibility (usually 3–4 days/week once you’ve built confidence and capacity).
- Why it matters: Real work happens when energy, ideas, and spillover conversations thrive in person.
- Culture: High ownership, non-hierarchical, founder-paced. Strong opinions weakly held.
Success Metrics
- Ramp targets: Reach £250k GMV within three months (starting ~£50k baseline).
- Retention: Improve retention rates beyond the baseline (60–70% for existing portfolios).
- Growth: 10–20% MoM wallet share expansion across the full managed book.
- Customer health: ✅ Reduced refunds/cancellations, ✅ Optimised purchase patterns, ✅ Increased activity levels.
- Winback: Re-engage lapsed accounts at meaningful spend levels.
Our Values
At Fleek, we push ambitious, disruptive growth. Our North Star values:
- Dream Big. Disrupt Yourself. – Always challenge the status quo. Nothing’s set in stone.
- Absolute Ownership – If it’s your job, finish it, good or bad.
- Curiosity Leads the Way – Assume nothing. Ask hard questions. Learn by testing.
- The Customer is Centered – Deep dive into challenges. Every decision starts with an empathy lens.
- Embrace Diversity – A team led by real people, builds for real solutions.
Note: Business decisions are informed by customers and a serial-entrepreneur leadership team. This isn’t slow; it’s **purpose-driven hustle with—*and rewarded advances.
Ready to join?
Starter: Application link [Fleek Careers Portal] (imagery)
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