Clothing for Events
Account Manager
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Company Description
Clothing for Events is a family-run uniform company based in Bucks (and Dublin). Since 2004, we've had the privilege of supplying workwear and PPE to some of the UK's largest employers, Europe's most iconic venues, and recognisable brands. These longstanding relationships have granted us significant purchasing power at some of the World's most sustainable manufacturers, enabling us to design and deliver garments of the highest quality.
We have always been big enough to cope, but small enough to care, and encourage our teams to demonstrate initiative and innovative ways of working, including the adoption of AI tools and workflows wherever appropriate. Our service-led and relationship-driven approach has grown our client base to the extent that we now require additional account management resource to join our exceptional team. With full training provided, they enjoy excellent benefits and opportunities to progress in their roles and build lasting careers in this industry.
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Role Description
As an Account Manager, you will work with our production, distribution, and management teams to exceed your client's expectations through first-class customer service. The successful candidate will be responsible for:
- Managing all client relationships and new projects for each of their accounts
- Processing orders and reliably communicating status updates in a timely fashion
- Mastering our dedicated software platforms, from setting up online ordering portals to managing document libraries of customer records
- Managing bespoke production requests and monitoring their progress to completion
- Monitoring current inventory levels and pre-empting all future requirements
- Providing a reporting schedule with accurate management information, in accordance with our SLAs
- Developing advanced product knowledge in order to:
- Accurately forecast and budget for customer requirements
- Achieve year-on-year revenue growth targets across all accounts
- Increase the profit margin on each account, in line with company targets
- Drive cross-selling, up-selling, and gap-fill opportunities
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Core Competencies
- At least 1 year's experience in account management, customer service, or a client-facing administrative role
- Confident managing multiple client relationships and competing priorities simultaneously
- Comfortable learning new software platforms (prior CRM experience an advantage)
- Strong numeracy for budgeting, margin, and inventory forecasting
- Excellent written and verbal communication skills
- Self-starter who takes initiative, with an interest in using AI tools to improve ways of working
- Experience in workwear, PPE, uniform, or a related B2B supply industry preferred but not essential
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