Go Inspire Group - A Xerox Company
Account Manager
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GO INSPIRE
GO INSPIRE are trusted to deliver improved communications performance by some of the UK’s most notable household brands in both regulated and non-regulated markets.
Our end-to-end service offering incorporates data insight and analytics, end-to-end outbound and inbound document management, creative design, commercial print, and highly personalised customer communications, across all channels.
We underpin our services with innovative technologies that allow clients to self-serve together with a passion and expertise to deliver our clients’ commercial outcomes.
For any elements not directly provided in-house, we source ‘best-in-market’ products and services from our supply chain, including consumables, alternative formats and accessible media services.
Position:
🚀 We're Hiring: Account Manager
Are you a relationship-builder who thrives on turning client partnerships into long-term success stories? Go Inspire is looking for an Account Manager to own key customer relationships and drive projects seamlessly from concept to completion — working closely with teams across the business and trusted external suppliers to make it happen.
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What you'll be doing:
Relationships & Communication
- Build and maintain positive relationships with customer stakeholders, delivering World Class service at every touchpoint
- Instigate and attend regular customer meetings to discuss account performance, upcoming projects, and new opportunities
- Keep customers in the loop with regular updates on both GI and the wider industry
- Provide technical support to help customers achieve their goals
Project Delivery
- Ensure every project is delivered on time, in full (OTIF), and to exact customer specifications
- Own the project schedule end-to-end — keeping key dates accurate and communicating changes promptly
- Populate accurate job information into the MIS and raise accurate Purchase Orders for external suppliers
- Provide clear work instructions to internal departments and external suppliers
- Manage customer stock requirements in line with GI specifications, including delivery documentation and timely billing/recycling of surplus stock
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Commercial & Growth
- Identify, agree, and document costs for client invoicing
- Invoice all projects within agreed KPIs
- Work with Sales and Leadership to protect existing relationships and identify opportunities for account growth
- Share feedback across the business to drive continuous improvement on future projects
- Partner with Production, Sales, and suppliers to find the most efficient way to deliver every job without compromising customer requirements
Requirements:
What we're looking for:
- A strong communicator and negotiator who genuinely understands customer objectives
- Excellent planning, organisation, and administrative skills, with sharp attention to detail
- The ability to prioritise, multitask, and stay composed under pressure and tight deadlines
- A flexible, committed team player who can relate to all areas of the business
- Confident using Microsoft Office tools
If you're ready to make a real impact and help our clients grow, we'd love to hear from you.
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