Judge & Priestley
Account Manager
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Account Manager - Collections Team
Department: Collections
Location: Bromley Compensation: £28,000 - £30,000 per year
About the Firm
At Judge and Priestley Solicitors LLP, we’re a leading regional law firm, proudly serving clients across London and the surrounding counties since 1889. Our modern, progressive practice is committed to diversity and inclusion, regular staff training, and internal promotion—all underpinned by our core values:
- Expert: Investing in continual development of people and technology to deliver expert-level service.
- Professional: Acting with accountability, transparency, and integrity in all interactions.
- Friendly: Balancing professionalism with approachability—ensuring clients feel com formatted and at ease.
Our highly respected Credit Solutions Department sits in the Top Tier of the Legal 500 and handles a broad spectrum of work, including:
- Complex commercial disputes and insolvency issues
- Bulk legal and pre-legal debt recovery for utility companies, banks, local authorities, and multi-national corporations
- Pioneering original debt solutions for the public sector
- Issuing claims, obtaining judgments, and enforcing enforcement
The Opportunity
We are recruiting for an Account Manager within our Collections Team to contribute to our impressive portfolio of role models as we grow. If you thrive in a position that combines debt recovery, negotiation, and trusted advice, this is an ideal opportunity to join a team that goes beyond the legal process.
Key Responsibilities
The ideal candidate will take ownership of their caseload while maintaining the highest standards of professionalism, communication, and client care. Core duties include:
- Accounts Management
- Handling a full pipeline of pre-litigation matters on behalf of corporate clients.
- Executing and organising new client instructions, accurately documenting details on Visual Files and prioritising tasks promptly.
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Debt Recovery
- Conducting aimed recovery actions, including:
- Sending standard written correspondence via Visual Files
- Managing telephone calls via an automated dialler and deploying manual outreach
- Overseeing complex disputes while adhering to industry regulations.
- Conducting aimed recovery actions, including:
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Vulnerable Customer Engagement
- Identifying and managing interactions with vulnerable debtors, applying discretion and expertise in guidance.
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Service Standards
- Ensuring all transactions align with client service level agreements (SLAs) and maintaining meticulous record-keeping.
- Reinforcing the account manager role as a trusted commercial advisor to clients.
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Communication
- Effective liaison via multiple channels, including:
- Phone interactions with debtors, clients, solicitors, debt management firms, and Citizens Advice Bureau.
- Professional outreach via email and correspondence in digital formats.
- Effective liaison via multiple channels, including:
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Complaint Resolution
- Addressing and resolving customer complaints under departmental and firm procedures.
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Payment Oversight
- Monitoring and tracking payments with concise follow-ups when necessary.
Cultural Contribution
- Adhering to firm policies, procedures, and ethical standards—both to sustain their reputation and in fostering a supportive working environment.
- Engaging in departmental and firm-wide projects proactively.
Required Qualifications and Experience
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Education and Skills
- Mathematics and English to a GCSE standard (Grade A–C or equivalent).
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Experience
- Familiarity with case management systems.
- Proven ability to work efficiently in a telephone environment.
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Benefits and Perks
We reward loyalty and excellence with generous benefits designed to support your well-being and career. Once you commence employment, you’ll benefit from:
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Hybrid Working After passing probation, enjoy the flexibility to choose between office and home work days to suit your needs.
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Profit Share Scheme Receive a non-contractual bonus in June, calculated from the firm’s preceding financial year profits. All employees are eligible.
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Medicash & Wellbeing Support
- Upon completing probation, join our cashback health scheme, covering services such as eye tests, dental treatments, and more.
- Access an Employee Assistance Programme and high street discount schemes to sharpen cost savings and care.
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Holiday Flexibilities
- Automatic day off for your birthday if it falls on a working day.
- Earn an additional day of holiday every two years of service, capped at a total of 30 days.
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Financial Protections
- Automatic enrollment for auto-enrolment pension plans after three months.
- Into death in service insurance, providing two years' salary as a supported safety net—ensure you complete the applicable nomination at onboarding.
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Legal and Transport Support
- After one year of service, receive legal fee contributions.
- Receive 500 pounds from bonuses in recruitment referrals if successful candidates pass probation.
- Apply for an interest-free Transport Season Ticket Loan after probation to facilitate commuting.
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Cycle to Work Scheme Access tax savings of up to 25% to 39% on purchasing a bike, reflecting the bipartisan scheme benefits of healthy commuting.
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