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Account Management (Roles available at all Levels)
About GoPlaces
At GoPlaces, we're revolutionising social commerce by helping brands thrive in the era of socially enabled shopping. We provide an end-to-end solution to brands, managing everything from logistics and demand forecasting to affiliate management and live shopping experiences.
Working across beauty, FMCG, and consumer technology, we partner with a diverse portfolio of leading brands to drive growth through innovative commerce strategies. As we continue to scale rapidly, we're investing in exceptional people who are excited to grow with us and help shape the future of social commerce.
Role Overview
We’re looking for analytical, people-focused Account Managers at all levels. At GoPlaces, you'll work with household-name brands, building strong relationships with key stakeholders, becoming their trusted point of contact, and championing their success internally.
This is no ordinary Account Manager role— you'll be responsible not only for building strong client relationships, but also for driving commercial growth, owning budgets, and using data and insights to shape strategy and deliver measurable results for your brands. Working closely with our internal cross-functional teams, you'll bring each brand's vision to life while making decisions, backed by data, that directly impact performance.
With real ownership, autonomy, and a clear progression path, this is an exciting role where you can make a meaningful impact in the exciting and growing world of social commerce.
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Core responsibilities:
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Grow brands on Social Commerce
- Develop and implement strategies to increase brand visibility, sales, and market share across social commerce platforms, with a primary focus on TikTok Shop.
- Partner with internal specialists across Paid Advertising, Live Shopping, and Affiliate Marketing to optimise sales performance and deliver commercial growth.
- Plan regular, coordinated promotional campaigns (e.g. Black Friday Cyber Monday)
- Act as the voice of your brands internally at Go Places, aligning cross-functional teams to deliver a tailored growth strategy for each client.
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Manage key financial metrics
- Take ownership of key commercial and financial metrics, including your brands' Profit & Loss (P&L), monitoring performance and identifying opportunities for growth.
- Manage budget allocations across advertising, promotions, and marketing activities to maximise return on investment.
- Analyse and report on performance, providing data-driven insights and recommendations to improve commercial results.
- Identify cost-saving opportunities and operational efficiencies while ensuring profitability targets are achieved.
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Own client relationships
- Build and maintain strong, positive relationships with clients, acting as the primary point of contact.
- Develop a deep understanding of each client's brand, products, market positioning, and commercial objectives to tailor strategies and services to their needs.
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Who you are:
- Highly analytical, with the ability to turn data and financial metrics into actionable insights and compelling recommendations.
- A confident communicator who can build trusted relationships, present ideas clearly, and navigate challenging client conversations.
- Comfortable with ambiguity and excited by solving new, unstructured problems in a fast-moving environment.
- Commercially minded and results-driven, with the ability—or ambition—to understand the financial drivers of social commerce and use them to deliver profitable growth for both our brands and GoPlaces
- Proactive and independent, taking ownership of your work and thriving with autonomy.
- We're open to candidates at different stages of their careers who can demonstrate the right skills and potential.
What we offer:
- 25 days holiday + your birthday off + public holidays
- Hybrid working: 3 days in our Archway office and 2 optional WFH days
- Summer working hours – finish at 1pm every Friday from June to August
- The ability to work from abroad for 2 weeks per year
- Quarterly Team Lunches paid for by GoPlaces
- Opportunities at all levels of account management
- Free drinks and healthy snacks in our office, as well as bi-weekly team socials
- Tonnes of GoPlaces merch (bottles, pens, t-shirts, tote bags etc)
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