The Closers Club
Account Manager
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Partner Account Manager – Hospitality Tech 🍕
£48,000 base | £66,000 OTE | Shoreditch, London | Hybrid & Field-Based
We’re partnering with a fast-growing hospitality technology business helping restaurants, bakeries and QSRs take control of their online ordering, customer relationships and profitability. Think Shopify for restaurants: a direct ordering platform that allows hospitality brands to reduce their reliance on third-party marketplaces, protect their margins and build stronger relationships with their customers.
They already work with some of the UK’s most recognised hospitality brands and are now looking for a commercially driven Partner Account Manager to take ownership of a portfolio of around 200 accounts.
The Role
You’ll become the main point of contact for partners once they’re live, ensuring they continue to see value from the platform while identifying opportunities to grow each account. Initially, your focus will be on building relationships, understanding your portfolio and keeping the book steady. From there, you’ll take ownership of retention, renewals, upselling and account growth.
This isn’t a role for someone who simply responds to customer queries. You’ll be expected to challenge customers, uncover opportunities and treat your portfolio like your own business.
What You’ll Be Doing
- Own and develop relationships across a portfolio of approximately 200 hospitality partners.
- Build credibility with everyone from independent restaurant founders to C-suite stakeholders within multi-site groups.
- Create a tiered account strategy, giving high-value partners deeper support while maintaining meaningful contact across the wider portfolio.
- Keep churn low by identifying risks early and ensuring partners continue to see clear value.
- Uncover opportunities to increase revenue through additional products, new locations, loyalty solutions, branded apps and expanded delivery.
- Use customer and platform data to identify opportunities and build strong commercial cases.
- Take ownership of the renewal cycle through to signature.
- Develop a strong understanding of the platform so you can solve problems and advise partners confidently.
- Maintain accurate partner records and activity within HubSpot.
- Feed customer insight back into the product team and help improve account management playbooks.
- Use AI and automation to manage your portfolio efficiently and give every partner the right level of attention.
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About You
We’re looking for someone with personality, resilience and genuine commercial hunger. You’ll ideally bring:
- 2–4 years’ experience in Account Management, Customer Success or a commercially focused client-facing role.
- Experience owning and growing a portfolio of customers.
- A strong understanding of hospitality, either from working within the industry or selling into it.
- Evidence of improving retention, reducing churn and generating revenue through upselling and account expansion.
- The confidence to challenge customers and handle difficult commercial conversations.
- Executive presence, whether you’re speaking with the founder of a single-site venue or presenting to senior leaders within a national group.
- Strong organisation and the ability to manage a large, varied account base.
- A hands-on approach to technology, CRM systems and AI tools.
- The drive to bring ideas, take ownership and make an impact within a lean, high-growth business.
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This business will value drive over perfect data insights, tenacity over technical knowledge and personality over perfection. You’ll need to understand the pressures hospitality operators face, build trust quickly and show how you can turn strong relationships into retention, renewals and additional revenue.
The Package
- £48,000 base salary.
- Performance commission with OTE of £66,000.
- Shoreditch office with regular partner visits.
- Flexibility to work from home a couple of days per week once established.
- Unlimited holiday.
- Enhanced parental leave.
- Paid hospitality perks subscription.
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