Decide
Account Manager
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Searching for Account Manager – FMCG Shopper Marketing / Packaging
Client Services Role – Decide are Growing!
At Decide, we’re on a growth mission and we’re looking for an exceptional client services talent to come on the journey with us.
This is a brilliant opportunity for someone who’s eager to deepen their understanding of the ever-evolving FMCG landscape and get hands-on with the modern omni-channel shopper. If you thrive on variety, value being part of a close-knit team, and are ready to take ownership of your projects from start to finish, keep reading.
The Role
As one of the day-to-day contacts for some of Decide’s leading consumer goods clients, you’ll play a key role in delivering best-in-class creative and strategic solutions. You’ll be the bridge between our clients and our brilliant creative team, helping turn insight and ambition into standout work.
You’ll have a strong grasp of account management with 2+ years' experience in a creative agency or retailer environment, preferably with FMCG/shopper/retailer exposure. You’ll also understand what makes clients tick and have the relationship-building finesse to stay front-of-mind.
This is a dynamic, varied role with plenty of room to grow. You’ll be involved in everything from strategic thinking and creative ideation to project planning and execution. No handoffs, no silos, we all roll up our sleeves and own our work, together.
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What You'll Be Doing
- Building and nurturing strong client relationships, you’ll be their trusted go-to.
- Managing end-to-end delivery of projects across multiple accounts.
- Supporting business development through proactive ‘farming’ of existing accounts.
- Collaborating closely with creatives, strategists and project teams to deliver exceptional results.
- Contributing to both the thinking and doing, from briefs and presentations to QC checks and commercial oversight.
- Maintaining momentum: keeping projects on track, on time and on budget.
We’re known for being agile, responsive, and dependable, clients love that we’re proactive, solutions-focused, and always “on it.” We’re not about multi layers of process or radio silence. We’re about getting stuff done - well, fast, and together.
About You
- A natural relationship builder with a commercial mindset and a passion for growing client partnerships.
- 2+ years' experience in a creative agency or retailer environment, ideally with FMCG, shopper marketing, or retail exposure.
- Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
- Strategic and creative in your thinking, with excellent attention to detail.
- A confident, proactive self-starter who takes ownership and makes things happen.
- An excellent communicator, capable of building credibility with clients, colleagues, and stakeholders.
- Organised, adaptable, and comfortable working at pace in a dynamic environment.
- Curious, collaborative, and motivated to thrive in a flexible hybrid working environment.
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The Details
- If Northeast based - Flexible office working. Expected in the office 3 days Tuesday to Thursday and be open to client visits as needed.
- If not in Northeast - Hybrid role with flexibility. You will be expected to be in our Gosforth HQ once every two weeks at our ‘all-agency days’ and be open to client visits as needed.
- Fast-paced but supportive environment where every day’s different.
- Hands-on team with no rigid hierarchies, your voice and ideas will count from day one.
Key Skills Checklist
- Client-focused, commercially astute, and creatively aware
- Strategically insightful and able to spot opportunities
- Impeccable attention to detail and problem-solving abilities
- Brilliant under pressure, with ninja-like multi-tasking skills
- Great with briefs, decks and everything in between
- Proactive, positive, and up for making great work happen
If this sounds like your kind of place, we’d love to hear from you. Let’s grow together.
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