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Account Manager
Account Manager – Full-Time Role at Harwell, Moderna Innovation & Technology Centre
Equans is seeking an experienced Account Manager to join our team on a permanent, full-time basis (40 hours per week) at Moderna’s Harwell site. This is a customer-facing role requiring leadership, technical expertise, and strong stakeholder management skills.
About the Role
Moderna’s Harwell Innovation and Technology Centre (MITC) is a state-of-the-art facility responsible for the development and manufacture of pharmaceutical products, including manufacturing, clean rooms, labs, and technical plant areas.
The role demands strict adherence to clean room standards and ISO-aligned Quality Management Systems (QMS). The Account Manager must ensure near-internal continuity of critical HVAC and technical operations through proactive maintenance, stakeholder collaboration, and contractual compliance. This is a high-impact commercial and technical leadership position.
Key Responsibilities
Contract Delivery & Compliance
- Manage and deliver planned preventative maintenance (PPM) and reactive works as per service agreements.
- Lead stakeholder engagement across plant, laboratory, and manufacturing environments, ensuring strong collaborative relationships.
- Cost-effectively meet contractual deliverables, including SLAs and KPIs, while minimising penalties for non-compliance.
Leadership & Performance Management
- Mentor and develop a multi-disciplinary on-site team (engineering, operational, administrative) to enhance technical expertise.
- Implement a high-performance culture, fostering accountability, continuous improvement, and exceptional service.
- Align organizational goals with growing client expectations, ensuring consistent stakeholder satisfaction.
Risk, Safety & Compliance
- Manage health, safety, environmental (HSE), and quality risks, ensuring compliance with ISO standards, PPE policies, and GxP/GMP guidelines.
- Maintain a Risk Register (RAG-embedded) for proactive threat mitigation.
- Ensure full documentation compliance—ICSMS, CAFM systems, and PPM job plans.
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Financial & Operational Stewardship
- Monitor costs, WIP, and debt against budgetary expectations, providing technical and financial reporting.
- Forecast variances, optimise cash flow, and align expenditures within contract requirements.
- Prioritise timely billing and reduce downtime while maintaining KPI performance.
What You’ll Bring
Essential Requirements
- Proven managerial experience in Facilities Management (Hard FM), preferably within the pharmaceutical or process-controlled sectors.
- Technical qualification (e.g., BEng, HNC/HND, or Hard FM certification) in engineering, building services, or a related field.
- Hands-on experience in HHVAC systems, clean rooms, or regulated environments with knowledge of GxP and GMP principles.
- SOP development & QMS audit skills—ability to clarify, review, and enhance SOPs for efficiency.
- Commercial acumen in managing FM contracts, budgets, and SLAs with a strong contractual compliance track record.
- Full, clean driving licence (or willingness to use a company vehicular package).
- Proficient in CMMS/Maximo-style FM software, Microsoft Office (Excel, Outlook, Word), and system-driven reporting tools.
- DBS Standard check eligibility (mandatory for this role).
Preferred Profile
- Experience working across multiple FM disciplines (HVAC, technical, administrative).
- Demonstrated ability to lead cross-functional teams in highly regulated industries.
- Advanced Excel skills for forecasting, financial analysis, and contract Sankali tracking.
- Experience in digital transformation within FM operations.
What We Offer
Equans is committed to deliverying a competitive, rewarding, and inclusive workplace. Benefits include:
- Competitive salary + car or car allowance.
- Annual bonus linked to performance.
- 25 days holiday + public holidays, alongside a holiday purchase scheme (extra days to use).
- 2x Annual Salary Life Cover.
- Discount schemes on drugs:* Access to gyms, retail discounts, and a cycle-to-work scheme.
- Professional development: training, qualifications, and R&D support for long-term career growth.
- Employee networks for inclusivity:
- AccessAbility (disability support)
- Encompass (LGBTQ+)
- RISE (ethnic minorities)
- Women Together (gender diversity)
- Working Parents & Young Professionals.
- CSR-leave (2 days per year) and 24/7 Employee Assistance Program with mental wellbeing support.
- Attractive referral rewards for colleagues recommending top-tier applicants.
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About Equans
Equans is a Bouygues Group company and the world’s #1 Energy Services leader, employing 90,000+ globally across health, automation, energy, and real estate services. In the UK/Ireland, we specialise in:
- Smart buildings & district energy transitions
- Green mobility & embedded renewables
- Facility, FM, and technical solutions
As a trusted partner, we help clients and governments embrace the energy transition—вети carbon, reduce wastage, and deliver value through digitally enabled services.
Ready to Apply?
To register, apply, and track progress, click below. Your application will be reviewed by our Resourcing Team—agency referrals not accepted.
Inclusion & Careers Commitment
We actively welcome women, ethnically diverse individuals, people with disabilities, and protected-characteristic applicants under the Equality Act 2010. At Equans, we:
✅ Build a truly inclusive environment where diversity drives innovation. ✅ Provide support through employee networks and proactive inclusion policies. ✅ Foster collaboration, flexibility, and personal growth.
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