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Account Manager
Warm enquiries | Specialist projects | Full training | Clear progression
We're looking for ambitious, customer-focused individuals to join our growing Utility Connections team.
This isn't a cold-calling sales role.
Instead, you'll manage customer enquiries from initial contact through to quotation, project delivery, and completion, helping customers navigate specialist infrastructure projects while building long-term relationships and growing your accounts.
You'll join a small, close-knit team where support, collaboration, and progression are genuinely part of the culture. Many of our managers have been promoted from within, and we're committed to developing people who want to build a long-term career with us.
About the role
Every project is different.
- One day you could be helping a homeowner with a property improvement project.
- The next, you could be supporting a developer delivering multiple new-build properties, commercial projects, or large-scale infrastructure works.
We operate within a specialist utility infrastructure sector, supporting customers with a wide range of gas, electricity, water, and renewable energy projects.
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You'll be supported by experienced commercial, technical, and operational teams who will help you develop your knowledge and confidence. Full training is provided.
This is a consultative, relationship-led role where success comes from understanding customer needs, managing projects effectively, and delivering an outstanding customer experience.
What you'll be doing
- Managing warm inbound customer enquiries
- Understanding customer requirements and project needs
- Preparing quotations and proposals with support from specialist teams
- Following up opportunities and keeping projects moving forward
- Acting as the main point of contact throughout the customer journey
- Building strong customer relationships and delivering excellent service
- Managing your own pipeline and maintaining accurate CRM records
- Working closely with internal commercial, technical, and operational teams
- Identifying opportunities for repeat business, referrals, and account growth
What we're looking for
- Experience in account management, customer service, internal sales, project coordination, technical sales, or a similar customer-facing role
- Strong communication and relationship-building skills
- Organised and comfortable managing multiple priorities
- Confidence working with quotations, figures, and customer requirements
- A proactive and positive approach to problem-solving
- Excellent attention to detail
- A desire to learn and develop within a specialist industry
Get help with your application
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Previous industry experience is beneficial but not essential. We're more interested in attitude, relationship-building ability, and a willingness to learn.
Why join us?
- Comprehensive training programme
- Structured career progression
- Clear pathway from Account Manager to Senior Account Manager and Team Manager
- Warm enquiries – no cold calling
- Uncapped commission structure
- Quarterly incentives and rewards
- Annual performance incentives
- Supportive family-run business
- Small, close-knit team environment
- Long-term career opportunities within a growing and evolving sector
If you enjoy building relationships, taking ownership of projects, and being part of a supportive team where your contribution genuinely matters, we'd love to hear from you.
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