Bedrock Learning
Account Manager
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Account Manager
Account Manager – School Partnerships
Location: Hybrid / London
About the Role
Full-time – 4-day work week with 100% payment for 80% of working time Salary: £40,000–£50,000 + OTBenefits DOE
As part of our growing School Partnerships team and supported by the Sales Director, you will own a portfolio of school and trust customers. In this role, you will drive impact realisation, retention, renewals, and growth, helping Bedrock customers achieve meaningful learning outcomes while boosting Net Revenue Retention.
This is a high-performing, commercially focused role where your success hinges on building strong relationships, securing renewals, and expanding accounts—in alignment with Bedrock’s mission to democratise curriculum access through language mastery.
Core Responsibilities
Your work will centre on ownership, strategy, and customer success, ensuring schools maximise their Bedrock investment while you drive business growth.
Customer Ownership & Relationship Management
- Own and manage a portfolio of schools, multi-academy trusts (MATs), and stakeholders, including teachers, literacy leaders, and senior decision-makers.
- Develop deep understanding of each customer’s objectives, pain points, and success KPIs.
- Serve as the primary contact for all commercial, strategic, and educational discussions.
Retention & Renewals
- Oversee full renewal cycles with high retention and minimal churn.
- Proactively identify and mitigate at-risk accounts through decisive action.
- Lead high-stakes renewal conversations (pricing, contracts, terms, and solutions).
- Drive precise forecasting and effectively communicate risks/opportunities up the chain.
Account Growth & Expansion
- Upsell and cross-sell Bedrock solutions across departments, year groups, and trusts.
- Facilitate whole-school implementations to maximise platform adoption.
- Optimise Net Revenue Retention through proactive retention and strategic growth.
Customer Success & Data-Driven Impact
- Use Bedrock’s analytics dashboards to demonstrate measurable learning outcomes for stakeholders.
- Leverage segmentation and data to prioritise high-impact accounts, balancing business growth with educational value.
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CRM & Commercial Excellence
- Maintain strict CRM hygiene (HubSpot) with accurate tracking of activity, renewals, and sales opportunities.
- Use data to inform forecasting, decision-making, and performance accountability.
- Own your numbers and performance metrics rigorously.
Cross-Functional Collaboration
- Collaborate closely with Product, Marketing, Finance, and Operations for seamless customer experiences.
- Share critical customer insights to guide product development and business strategy.
- Foster a culture of accountability, innovation, and continuous improvement.
Performance & Improvement
- Monitor and report on retention, expansion, and engagement metrics.
- Identify trends, risks, and growth opportunities within your portfolio.
- Contribute actionable insights to process optimisation and strategy refinement.
Requirements
- 1+ years’ experience in account management, customer success, or sales (preferably in a commercial, target-driven environment). Experience in EdTech is advantageous but not mandatory; transferable skills from SaaS or B2B environments welcome.
- Bachelor’s degree or equivalent (or higher).
- Strong communication skills—ability to explain sophisticated solutions in clear, persuasive language (both verbally and in writing).
- Proven ability to dominate customer retention and drive Net Revenue Retention.
- Demonstrated commercial acumen, including negotiation and revenue growth strategies.
- Excellent organisational skills with experience managing complex CRM tools (e.g., HubSpot or Salesforce).
- Familiarity with supporting senior school leaders, MAT leaders, and classroom teachers.
- UK work eligibility.
- Willingness to travel to customer schools.
Benefits
- Competitive salary trading: £40,000–£50,000 base + variable DoE (Dependent on Outcomes).
- Health & Wellbeing Support
- 4-day work week (full pay for 80% time).
- Comprehensive private medical coverage (including GP, mental health support, dental, optical, enhanced hospital access, and full service coverage for you, your partner, and children under guardianship).
- Enhanced parental leave pay.
- Free annual eye exams.
- Third-party closure between Christmas and New Year.
- Career Development
- £1,000 annual personal allowance for training and professional development.
- Opportunity to rapidly escalate in a high-growth organisation.
- Company pension scheme.
- Team Culture & Social
- Supportive, values-driven environment with structured mentorship and growth opportunities.
- Regular company-funded social events.
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The Recruitment Process
If you align with what we’re building at Bedrock—and even if you don’t meet every box—we encourage you to apply.
- Assessments & Video Interview: Complete psychometric evaluations and a test on Test Gorilla, including a recorded video assignment.
- Online Interview: Discuss your experience, problem-solving ability, and alignment with Bedrock’s values and ED strategy.
- Technical & Cultural Interview: Complete a practical task investigating your skills in customer success/sales, along with personal and teamwork assessment.
Closing Date: Friday 31st July 2026 Start Date: Commencement upon recruitment
Discovery statement
Bedrock Learning is an equal opportunities employer. We welcome applications from all backgrounds—educationally, culturally, and socially—to leverage the enigmatic diversity of every valuable workforce team. If you don’t fulfil all requirements, you may still be right for this role.
Read more about our values and culture here.
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