Invictus Group
Account Manager
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Job Description – Account Manager (Building Services)
To be considered for an interview, please make sure your application is fully in line with the job specs as found below.
Location
Head Office – Moorgate, London
Salary
£85,000 per annum
Job Type
Full-time, Permanent
About The Role
We are seeking an experienced Account Manager to join our Building Services team, based at our Head Office in Moorgate. This is a key client-facing role responsible for managing strategic accounts, ensuring exceptional service delivery, and driving operational performance across a portfolio of commercial properties.
The successful candidate will have a strong technical understanding of building services, with an electrical background preferred, although candidates with a mechanical background will also be considered.
Key Responsibilities
- Manage a portfolio of key client accounts, maintaining strong, long-term relationships.
- Act as the primary point of contact for clients, ensuring service levels are consistently achieved.
- Oversee the delivery of planned and reactive maintenance across multiple sites.
- Work closely with engineering, operations, and support teams to ensure contracts are delivered safely, efficiently, and within budget.
- Monitor KPIs, SLAs, and contractual compliance, implementing improvements where required.
- Lead regular client meetings, producing reports and presenting operational performance.
- Identify opportunities for additional works and support business growth.
- Manage financial performance, including budgets, forecasting, and cost control.
- Ensure compliance with all relevant health and safety legislation and company procedures.
- Support mobilisation of new contracts and continuous improvement initiatives.
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Candidate Requirements
Essential
- Minimum Level 3 qualification in Electrical Engineering (preferred).
- Candidates with a Level 3 Mechanical qualification and strong building services experience will also be considered.
- Demonstrable experience managing building services or FM contracts.
- Strong client relationship and stakeholder management skills.
- Commercial awareness with experience managing budgets and contract performance.
- Excellent communication and organisational skills.
- Good understanding of statutory compliance and health & safety requirements.
- Proficient in Microsoft Office and CAFM systems.
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Desirable
- Experience within commercial building maintenance or facilities management.
- IOSH Managing Safely or equivalent.
- Previous experience managing large corporate or critical environment contracts.
What We Offer
- Salary of £85,000 per annum
- Company pension
- Annual leave plus bank holidays
- Professional development and training opportunities
- Career progression within a growing organisation
- Collaborative and supportive working environment
- Central London head office location in Moorgate
Apply
If you have a strong technical background in building services, enjoy developing client relationships, and have a proven track record in contract and account management, we would welcome your application
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