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Company Description
We’re a values-based business built around a philosophy of DO | FEEL | THINK. For our people, it encourages them to DO IT, to FEEL BELONGING and to THINK INDEPENDENTLY, creating a vibrant environment where our people can do the best work of their careers. We use DO | FEEL | THINK to inspire our clients too. We want clients to show their values to the world through the acts they create digitally and in real life, helping to generate greater emotional connection with their products and brands, and creating audience relationships built on true Belief. How do we do it? By connecting the modern key Belief drivers of PR, Sustainability, Employer Brand, and Digital Influence – all crucial to helping businesses win in our increasingly values-based world. It all adds up to a vision of creating a progressive and connected creative agency that helps clients find new ways to grow.
Our Commitment
Diversity and inclusion is a core part of who we are at MSL. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work.
Overview
We are hiring an Account Manager – Reporting to join MSL Salterbaxter, where sustainability, storytelling and strategy come together to drive meaningful change. This is an exciting opportunity to lead impactful reporting projects for global clients, helping them navigate complexity and communicate with clarity. You’ll play a key role at the heart of client relationships, shaping how organisations present their sustainability journeys. If you enjoy blending project delivery with strategic thinking, this role offers real scope to grow and influence.
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Responsibilities
- Leading day-to-day management of client accounts, acting as a trusted partner and primary point of contact
- Delivering high-quality projects end-to-end, ensuring timelines, budgets and outputs stay on track
- Building strong client relationships, guiding conversations and managing expectations with confidence
- Developing detailed project plans and coordinating cross-functional teams to deliver seamless work
- Monitoring project progress, identifying risks early and taking action to maintain momentum
- Supporting account growth through identifying opportunities, contributing to proposals and promoting services
- Collaborating on internal financial processes, including forecasting, reporting and budget tracking
Qualifications
- Experience in client management and project delivery, ideally within reporting, sustainability or a related field
- Understanding of annual or sustainability reporting processes and production cycles
- Familiarity with frameworks such as CSRD, GRI, TCFD, TNFD or similar
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Confident communication skills, with the ability to build relationships and influence stakeholders
- A proactive, solution-focused mindset with attention to detail
- Experience working with cross-disciplinary teams, bringing together different expertise to deliver results
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Additional Information
MSL offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:
- 📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).
Publicis Groupe works primarily from the office or our clients' office four days per week.
At MSL, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.
We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.
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