Konker
Account Manager
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Account Manager | Manchester City Centre | £40,000 DOE + Uncapped Commission
Looking for an Account Manager role where you can genuinely influence client growth rather than simply maintain relationships?
Want to join a fast-growing SaaS business where you'll work with ambitious retailers, build long-term partnerships and play a key role in a business that's expanding internationally?
If so, this could be worth a look.
The Business:
Join a market-leading SaaS business helping businesses all over the world. Trusted by hundreds of businesses across the UK and internationally, the company combines cutting-edge technology with exceptional customer service to help retailers improve efficiency, increase profitability and drive long-term growth.
With ambitious international expansion plans and significant investment in both people and technology, it's an exciting time to join a collaborative business that genuinely invests in its employees and promotes from within.
The Role:
As Account Manager, you'll take ownership of a portfolio of existing customers, building trusted relationships while identifying opportunities to help them get even more value from the platform.
This is far more than a traditional account management role. You'll become a strategic partner to your customers, leading regular business reviews, supporting onboarding, driving product adoption and identifying opportunities to upsell additional services where they genuinely add value.
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Working closely with Customer Success, Support, SEO and Digital Marketing teams, you'll ensure every customer receives an exceptional experience while helping drive long-term commercial growth.
What You'll Do:
- Build long-term relationships across a portfolio of customer accounts
- Lead onboarding, account reviews and strategic planning sessions
- Identify upsell and cross-sell opportunities across the wider product suite
- Act as the primary point of contact for your customers
- Work closely with internal teams to deliver outstanding customer experiences
- Manage account renewals and long-term customer retention
- Maintain an accurate pipeline and CRM records
- Present data, insights and recommendations to help customers grow
- Develop a strong understanding of each customer's business and commercial objectives
About You:
- 3+ years' experience within Account Management, Customer Success or SaaS
- Experience managing both strategic and day-to-day client relationships
- Strong communication and stakeholder management skills
- Commercially minded with experience identifying growth opportunities
- Highly organised with exceptional attention to detail
- Curious, inquisitive and genuinely interested in understanding client businesses
- Comfortable presenting to clients and managing multiple accounts simultaneously
- SaaS experience would be highly beneficial, but not essential
- Ambitious and looking to develop within a growing technology business
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The Package:
- £40,000 depending on experience + Uncapped Comms (Average ~10k)
- Private healthcare including dental
- Ongoing learning and development opportunities
- Annual salary reviews and regular one-to-one development meetings
- Manchester City Centre office + Hybrid working
- Travel expenses covered for occasional visits to the wider team
- Opportunity to join a growing international SaaS business
- Clear progression within a collaborative and ambitious team
If you are looking for a role where you can build meaningful customer relationships, influence commercial growth and develop your career within one of Manchester's fastest-growing SaaS businesses, we should talk.
Apply now or get in touch with Tom Crees on tom.crees@konkergroup.com
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