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Account Manager
carloans 365 – Account Manager
About the Company
carloans 365 is a fast-growing, industry-leading car finance broker based in Sale, near Manchester City Centre.
Our mission: to empower customers by securing tailored finance deals, ensuring seamless, hassle-free car purchases.
we’re expanding rapidly and prioritise exceptional customer service. With dedicated teams (Lead Generation, Income Verification, Payouts, Aftersales), minimal admin and maximum earning potential await.
The Role
Our Account Manager role offers growth, relationships and revenue potential. Hot leads are pre-approved, eliminating cold calling so you can focus on sales from the start.
You’ll build relationships with customers, lenders and dealerships, securing market share growth while upholding our core mission: best-in-class customer experience.
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Responsibilities
- Customer relationships: Establish and nurture relationships over-the-phone, aligning financial needs with car preferences and supporting end-to-end purchase processes.
- Lead management: Efficiently track new leads, maximising conversion rates.
- Follow-ups: Manage post-sale interactions with clients, dealerships, and lenders.
- Regulatory compliance:
- Conduct DPA (Data Protection Act) checks to verify client eligibility.
- Ensure full compliance with FCA (Financial Conduct Authority) regulations.
- Record-keeping: Maintain accurate logs of all customer interactions.
- Market insight: Track financing trends, interest rates and lender criteria; educate customers on products, suggesting the best fit for their needs.
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Key Requirements
- Enthusiasm: Must be a natural salesperson with contagious positivity, exuding confidence across all communications.
- Industry experience: Proven success in car finance sales/account management.
- Organisational skills: Spotless attention-to-detail to manage customer pipelines efficiently alongside fresh leads.
- Rapport-building: Quickly establish trust over-the-phone with clients, lenders, and dealerships.
- Resilience: Adaptable to change, resilient when faced with challenges.
- Target-driven: Thrives within fast-paced environments, pushing towards KPI-driven success.
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