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Account Manager
The Company RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By combining trusted standards, AI-native technology, rich maritime data and industry expertise, RightShip transforms complex safety and operational risk into intelligence our customers can act on with confidence. More than 1,000 organisations worldwide rely on RightShip to strengthen safety, improve resilience, simplify compliance and raise standards across global shipping. As RightShip evolves into a scalable intelligence platform, we continue to connect the global supply chain around a shared ambition: safer people, safer vessels and a safer, more sustainable industry. To find out more visit RightShip.com.
What we offer We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices. We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us. What makes RightShip a great place to work at: RightShip is an equal opportunity employer, and we champion diversity. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At RightShip we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We want to add team members who not only value RightShip standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment. If you are excited about this role, or about our company in general, we would love to hear from you! Reporting to Head of Commercial, the role drives sustainable revenue growth, strengthens executive-level customer relationships, and advances RightShip’s market position as the provider of choice for maritime risk, safety and ESG solutions. Operating with a high degree of autonomy, the role contributes to regional commercial objectives, identifies new growth opportunities, and ensures delivery of measurable value to customers.
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RESPONSIBILITIES Strategic Account Management
- Develop and execute multi-year strategic account plans aligned with RightShip’s Commercial growth strategy.
- Manage a portfolio of high-value charterers, shipowners, ship managers and/or ports & terminals customers.
- Conduct structured engagement with customers through regular business reviews to evaluate performance, identify new opportunities and reinforce long-term partnerships
- Actively gather customer insights and product feedback during account interactions and provide structured feedback to internal teams to support continuous improvement of RightShip solutions.
- Forecast revenue, renewals, pipeline and growth opportunities within assigned portfolio. Revenue Growth & Business Development
- Drive revenue expansion through upsell, cross-sell and new solution adoption.
- Identify emerging commercial opportunities aligned with maritime safety, decarbonisation and ESG trends.
- Maintain clear accountability for both revenue growth and customer retention within the portfolio.
- Monitor retention risks across customer accounts and proactively develop mitigation strategies to sustain long-term customer relationships.
- Deliver against defined targets for upsell, renewal and retention rates across the allocated customer base.
- Negotiate pricing, commercial terms and contract renewals within delegated authority.
- Acquire new strategic accounts within defined sector or geography where required. Customer & Stakeholder Engagement
- Build trusted advisor relationships with senior decision-makers and influencers within customer organisations.
- Maintain a consistent and structured engagement model with key customers to strengthen long-term partnerships.
- Act as primary escalation point for complex customer matters.
- Collaborate cross-functionally with Product, Operations, Technology and Client Services to ensure seamless customer experience. Market Intelligence & Commercial Insight
- Conduct proactive market scanning across maritime sectors to identify regulatory, safety and ESG developments.
- Analyse competitor positioning and provide input into pricing and go-to-market strategies.
- Identify emerging opportunities aligned with maritime digitalisation and SaaS-based solutions supporting risk, safety and sustainability.
- Contribute to regional commercial planning and strategic initiatives led by the Head of Commercial. Governance, Risk & Compliance
- Ensure compliance with RightShip’s commercial policies, contractual standards and Information Security Management System (ISMS) requirements.
- Identify and escalate commercial or reputational risks where appropriate.
- Maintain accurate CRM data, pipeline reporting and account documentation to support business decision-making.
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QUALIFICATIONS, SKILLS & ATTRIBUTES
- Bachelor’s degree in Business, Maritime Studies, Marketing or related discipline
- The ability to recognise, develop and secure growth within the existing customer base preferably within the Maritime Industry and/or software sales
- 6–8+ years’ experience in account management, business development or commercial sales.
- Experience within maritime, shipping, ports & terminals or related risk/compliance industries preferred.
- Experience working with maritime-related SaaS or digital platforms would be highly advantageous. RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
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