Harbourne Associates
Account Manager
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Account Manager / Sales Executive
Salary: Up to £30,000 per annum + Performance-Related Bonus
Job Type: Full-time | Permanent
Location: Wrotham, Sevenoaks, Kent (TN15) – Office Based
Working Hours: Monday to Friday, 8:30am – 5:00pm
About the Company
We are a fast-growing supplier of promotional merchandise, branded clothing, print and creative marketing solutions, helping businesses of all sizes enhance their brand through high-quality customised products. From branded apparel and exhibition giveaways to print, packaging and bespoke promotional campaigns, we work with clients across a wide range of industries, delivering innovative solutions backed by exceptional customer service.
As our business continues to grow, we're looking for a motivated and customer-focused Account Manager to join our expanding team.
The Role
This is an exciting opportunity for someone who enjoys building long-term client relationships and developing existing accounts. You'll be responsible for managing a portfolio of customers, understanding their business needs and identifying opportunities to grow revenue through additional products and services.
Working closely with clients from enquiry through to delivery, you'll provide an outstanding customer experience while contributing to the continued success of the business.
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Key Responsibilities
- Manage and develop a portfolio of existing client accounts.
- Build strong, long-term relationships through regular communication and exceptional customer service.
- Identify opportunities to upsell and cross-sell promotional merchandise, branded clothing, print and marketing solutions.
- Prepare quotations and manage projects from initial enquiry through to completion.
- Work towards individual sales and revenue targets by growing existing customer spend.
- Attend networking events, exhibitions and industry events to strengthen relationships and identify opportunities.
- Keep up to date with industry trends, product innovations and new branding solutions.
- Work collaboratively with internal teams to ensure projects are delivered on time and to the highest standard.
About You
We're looking for someone who is commercially aware, organised and passionate about delivering an excellent customer experience.
Ideally, you'll have:
- Previous experience in an Account Management, Account Development, Internal Sales or Customer Relationship role.
- Excellent communication and relationship-building skills.
- A confident, professional and personable approach with customers.
- The ability to identify commercial opportunities and maximise account growth.
- Strong organisational skills and the ability to manage multiple projects simultaneously.
- A proactive, self-motivated attitude with a positive outlook.
- A genuine passion for sales, customer service and building long-term client partnerships.
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Experience within promotional merchandise, print, branded products or marketing services would be advantageous but is not essential.
What's on Offer
- Salary of up to £30,000, depending on experience.
- Performance-related bonus scheme.
- Company pension.
- 20 days' annual leave plus bank holidays.
- An extra day's holiday for your birthday.
- Free on-site parking.
- Regular company social events.
- Hybrid/home working opportunities.
- Ongoing training and development.
- Genuine opportunities for career progression within a growing business.
Working Hours: Monday to Friday, 8:30am – 5:00pm
Location: Office based in Wrotham, Sevenoaks, Kent (TN15)
If you're looking to join a growing, ambitious business where you can build strong customer relationships, develop your career and be rewarded for your success, we'd love to hear from you. Apply today to find out more.
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