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Checkin Apartments
Checkin Apartments is an established London-based agency, founded in 2009, specialising in serviced accommodation solutions for business travel, relocations, and short-term stays. We offer access to a carefully curated portfolio of serviced apartments, aparthotels, and corporate housing across the UK and in key destinations worldwide.
What sets us apart is our commitment to service. We don't simply find accommodation – we take care of every detail to ensure each stay runs smoothly from enquiry through to check-out. Our clients trust us to anticipate challenges, provide expert guidance, and deliver solutions that make their lives easier.
We pride ourselves on building lasting relationships through a personalised, reliable, and responsive approach. Our team genuinely cares about the people we work with and is always willing to go the extra mile to exceed expectations. Whether supporting a busy travel manager, a relocating employee, or a high-profile private client, we aim to provide a level of service that makes clients feel they've come to the experts.
As a business, we're constantly striving to improve, learn, and raise the bar. Collaboration, support, and shared success are at the heart of our culture, creating an environment where everyone is encouraged to contribute, develop, and do their best work. We are proud to have won and been shortlisted for numerous industry awards in recognition of our service excellence and commitment to our clients.
The Role
We are looking for a service-driven Account Manager who is passionate about delivering exceptional client experiences and building trusted relationships. Reporting directly to the Managing Director, you will oversee the complete booking journey, from the initial accommodation search through to guest departure, ensuring every stay is seamless and every client feels valued and supported.
This is a hands-on role that combines account management, client service, supplier relationship management, and team leadership. You'll work closely with corporate clients, private individuals, and accommodation partners to ensure every booking is handled with care, attention to detail, and professionalism.
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Key Responsibilities
Client Relationship Management
- Build, develop, and maintain strong relationships with corporate clients and key decision-makers across a range of industries.
- Become a trusted accommodation expert and primary point of contact for your clients.
- Understand client requirements and provide tailored accommodation solutions that consistently exceed expectations.
- Ensure clients receive a proactive, personalised service throughout every stage of the booking process.
Booking & Guest Experience Management
- Manage bookings from enquiry through to check-out, ensuring every detail is covered.
- Coordinate all client communications, including enquiries, quotations, confirmations, amendments, arrivals, and post-stay follow-up.
- Anticipate potential issues and resolve them quickly and professionally.
- Deliver a smooth, stress-free experience that leaves both guests and bookers delighted.
Property Partner Management & Negotiation
- Develop strong working relationships with accommodation partners.
- Negotiate confidently to secure the best possible outcomes for clients.
- Work collaboratively with suppliers to maintain consistently high service standards.
- Ensure accurate communication of property features, facilities, terms, and booking conditions.
Leadership & Collaboration
- Lead, mentor, and support 1–2 Client Account Support team members.
- Foster a positive, collaborative, and supportive team culture.
- Work closely with other team members to enhance the customer journey and strengthen client engagement.
- Identify opportunities to improve processes, systems, and service delivery.
- Support business development initiatives through account planning, client retention, and growth strategies.
Industry Networking & Representation
- Represent Checkin Apartments at client meetings, networking events, and industry functions.
- Build relationships that strengthen the company's reputation and support business growth.
- Attend occasional evening events as required.
Requirements
As a growing team, we value people who are proactive, adaptable, and willing to roll up their sleeves. You'll be comfortable balancing client-facing account management with the day-to-day operational tasks needed to deliver an outstanding booking experience.
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- Minimum of 3 years' experience in a similar agency-side role within travel, serviced apartments, corporate housing, or real estate sectors, with responsibility for managing client bookings and relationships.
- A genuine passion for delivering exceptional customer service, with a proven track record of creating positive client experiences through attention to detail, thorough research, strong product knowledge, and proactive communication.
- The ability to present accommodation options and quotations clearly and professionally, simplifying complex information and helping clients make informed decisions with confidence.
- A solutions-focused mindset, with the confidence to identify issues, resolve challenges quickly, and continually seek ways to improve processes and service delivery.
- Excellent organisational and time management skills, with the ability to manage multiple priorities, deadlines, and client requests while maintaining a high level of accuracy.
- Experience managing a busy pipeline of enquiries, proposals, and bookings from initial enquiry through to completion.
- Strong leadership and mentoring skills, with experience supporting, coaching, or overseeing junior team members.
- A collaborative approach, with the ability to work effectively across teams and build strong relationships with clients, suppliers, and colleagues alike.
- Comfortable working in a fast-paced environment where responsiveness, adaptability, and a commitment to excellence are essential.
Benefits
- Salary dependent on experience
- Annual Bonus Scheme
- 23 days annual leave plus bank holidays
- Day off for your birthday
- Well-connected modern office with refreshments & events
- Health Shield cash plan scheme (including optical, dental, wellness allowance) EAP and retail discounts (after probation)
- Professional development opportunities
The office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday based at our 245 Hammersmith Road, London, W6 8PW.
On occasions, you may be required to work outside these hours to fulfil your role. No overtime is payable.
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