• You will manage and grow an assigned portfolio of strategic NBS Supplier customers.
• You will identify upsell and cross-sell opportunities across existing customer organisations.
• You will increase Net Revenue Retention by supporting expansion, product adoption and long-term customer value.
• You will grow Annual Contract Value through upgrades, packaging and multi-product adoption.
• You will convert short-term agreements into longer-term contracts where this creates value for the customer and Hubexo.
• You will lead commercial conversations with senior stakeholders.
• You will run value-led account reviews that connect customer goals to NBS products and services.
• You will work closely with Customer Success to support renewals, expansion planning and risk management.
• You will map stakeholders and build relationships across customer organisations.
• You will use data, account insight and customer conversations to identify opportunities.
• You will maintain accurate opportunity tracking, account activity and forecasts in CRM.
• You will take ownership of large ICP customers where relevant, managing upsell opportunities and working with the wider global Key Account Management network.

About you

• You have strong commercial and negotiation skills.
• You have experience growing revenue within existing customer accounts.
• You are confident engaging senior decision-makers and building trusted stakeholder relationships.
• You bring a structured, data-driven approach to account management.
• You can balance relationship building with commercial discipline.
• You understand how to identify growth opportunities across an existing customer base.
• You have experience with stakeholder mapping, strategic account planning or structured sales processes.
• You are comfortable questioning, networking and creating opportunities through customer insight.
• You can work closely with Customer Success and wider internal teams to manage renewals, expansion and risk.
• You take ownership of outcomes, not activity alone.

Experience in SaaS, data, insights, subscription services, construction, specification, building products, manufacturing or market intelligence would be helpful.

What success looks like

• Accounts grow year on year without relying on heavy discounting.
• Customers move into higher-value products and longer-term agreements.
• Renewal rates are strong and Net Revenue Retention is healthy.
• Senior customer stakeholders trust you and see you as commercially credible.
• Account plans are clear, current and focused on customer value.
• Growth opportunities are identified early and progressed with pace.
• CRM records, forecasts and opportunity tracking are accurate and useful.

Why Hubexo

At Hubexo, account management is about more than maintaining relationships. You will work with customers to understand their goals, strengthen trust and identify opportunities to help them get more value from our data, insights and software.

You will join a business with trusted brands, strong market knowledge and long-standing customer relationships. In return, we need people who can stay close to customer needs, spot growth opportunities and take ownership of retention, expansion and long-term customer value.

For this role, that means helping construction product manufacturers get more value from NBS Supplier while contributing to sustainable commercial growth.

What you can expect

• A commercially focused Account Manager role with ownership of strategic customer growth.
• OTE of £76,000, including variable compensation.
• A hybrid working pattern based from our Newcastle office at One Trinity Gardens.
• A role that combines relationship management, commercial negotiation, account planning and revenue growth.
• The opportunity to work with large ICP customers and contribute to wider global account growth.
• Close collaboration with Customer Success, Sales, global Key Account Management and wider Hubexo teams.
• A business where customer value, commercial discipline and long-term growth matter.

Benefits

We offer a 35-hour working week, hybrid working from our Newcastle office, 25 days’ holiday plus bank holidays and the option to buy or sell holiday.

You will also have access to a strong pension, life assurance, discounted private medical insurance, 24/7 remote GP access, an Employee Assistance Programme, volunteering days, birthday leave, eye care support, an onsite gym, cycle to work scheme and an interest-free travel ticket loan.

Hiring process

Our hiring process may vary by role, but we will explain what to expect from the start.

For this role, you can expect an initial conversation followed by role-related interviews focused on your account management experience, commercial judgement, stakeholder management, negotiation skills and ability to grow revenue across existing customers.

Reasonable Adjustments

We want our recruitment process to be accessible and fair. If you need any adjustments or support during the process, please let us know.

We will handle this information carefully and only share it where needed to support the process.

Ready to build your future

If you are looking for an Account Manager role where you can grow strategic customer relationships, increase account value and help construction product manufacturers get more from NBS, we would like to hear from you.