Bidvest Noonan
Account Manager
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Company Description
Bidvest Noonan is a people-focused service provider with a team of 27,000 colleagues delivering exceptional service and value to customers across the UK and Ireland. The company is committed to recruiting skilled, motivated individuals and supporting them with the tools and guidance needed to succeed. Bidvest Noonan invests in training, development, and clear direction to help team members perform at their best. Applicants can expect a collaborative environment where customer focus, professionalism, and continuous improvement are central to the company culture.
Role Description
The Account Manager role is a full-time, on-site position based in Cardiff. In this role, the Account Manager will manage day-to-day relationships with key clients, acting as the primary point of contact for service delivery and performance queries.
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Responsibilities
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- Overseeing contract execution
- Coordinating with operational teams
- Monitoring service quality against agreed KPIs
- Preparing regular reports on performance and customer satisfaction
- Handling issue resolution
- Identifying opportunities to enhance service and value
- Supporting renewal and growth of accounts
- Collaborating with internal stakeholders
- Participating in client meetings
- Ensuring that all activities align with company standards and regulatory requirements
Qualifications
- Demonstrated experience in account management, client service, or customer success, ideally within a facilities, services, or B2B environment.
- Strong communication and interpersonal skills, with the ability to build trusting relationships and manage expectations with multiple stakeholders.
- Proficiency in organizing workloads, prioritizing tasks, and managing time effectively in a fast-paced, service-led environment.
- Solid analytical and problem-solving abilities, including experience with reporting, KPI tracking, and data-driven decision-making.
- Comfort with using standard business software (e.g., MS Office, CRM tools) and producing clear written documentation and presentations.
- Ability to work collaboratively with operations teams on-site, demonstrating leadership, accountability, and a focus on service quality.
- Previous experience in the UK or Irish service sectors and knowledge of relevant compliance or health and safety standards is beneficial.
- Relevant professional qualification or equivalent practical experience in business, management, or a related field is desirable.
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