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Account Manager
Background and Role
IMCD UK is based in Sutton, Surrey, and employs over >250 people. Representing major producers, IMCD salespeople are market-focused technical experts who offer solutions for customers’ problems utilizing the comprehensive and complementary product portfolio. Through its people, their expertise, and the creation of open and lasting partnerships, IMCD is able to analyze market trends and provide advice on formulation, production process, and application, thus generating unrivalled growth for our principal partners.
The company is strongly committed to deliver customer added value and new product development. The company has a sophisticated business approach and aims to establish a market leadership position. The culture is entrepreneurial and pioneering. Increased responsibilities – based on merit – are highly likely in this rapidly-evolving organization.
The purpose of the role is to help develop and grow existing business within the UK Medical Convertor Industry. Managing a wide range of product lines, project development, and new opportunities for both key and new customers alike; you will be working closely with both International Market Managers and local product managers within the IMCD Advanced Materials Group Network.
Your responsibilities at IMCD:
- To develop a strategy in line with budget expectations
- To establish and develop commercial and technical activity with UK medical moulders
- Identifying and canvassing new Customer and Principal targets
- Forge and maintain strong relationships with key stakeholders in the industry, including design and innovation houses, OEMs, medical moulders, internal IMCD UK and Group teams, and suppliers.
- Developing and managing a comprehensive product portfolio for existing and new product lines
- Working alongside European Affiliates to realize group strategy
- To handle product enquiries and business opportunities, and to contact customers directly
- To monitor relevant sales to ensure that the correct level of profitability is maintained
- To ensure that all price increases are implemented on time, and in accordance with our processes
- To seek and follow through new business opportunities at accounts, and prioritize these accordingly
- To fully update CRM and pipeline platforms ensuring digital optimization.
- To support existing activity at design houses.
- Attend industry conferences, trade shows, and networking events to promote the company and gather market intelligence.
- Any other ad hoc tasks as required
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Ideal Candidate:
- Have a strong technical and commercial background, ideally gained through experience within the UK Convertor Market
- Previous experience within the medical sector is desirable.
- Be academically qualified with a degree in polymer chemistry or a related subject or minimum of 5 years relevant experience
- Have proven Sales Skills: Understanding and navigating customer needs, offering added value selling to all stakeholders at all levels.
- Communication Skills: Excellent verbal and written communication skills are essential for success in this role.
- Negotiation Skills: Effective communication, problem-solving, assertiveness, flexibility, preparation, and a win-win mindset to achieve mutually beneficial outcomes.
- Networking: Building and maintaining relationships with partners, clients, and industry stakeholders
- Strategic Thinking: Ability to develop long-term strategies for revenue growth.
- Be self-motivated, disciplined, and comfortable working from home; expected travel commitment 40-60%.
- Market Innovation: Understanding current market and customer needs, identifying new business opportunities, and predicting future market trends. Be ahead of the curve.
- Regulatory: Understand regulatory needs relating to product application, polymer, supply chain for both current and future implications.
- Driving licence is essential.
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Other information
- Nearly 3,700 staff globally, 200 in the UK
- Homebased with national travel
- Standard working hours, 37.5 hours per week, Monday-Friday.
- 25 days holiday + great benefits
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