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Department: Account Management
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Head of Account Management
Description
SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach.
Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable.
We are looking for a commercially focused Account Manager to build and maintain strong, long-term relationships with our customers while driving account growth and ongoing revenue opportunities.
In this role, you will manage a portfolio of key accounts, identify new business opportunities within existing clients, and act as a trusted advisor to customer stakeholders. You will work closely with cross-functional teams including Onboarding, Business Development, Customer Care, Audit, Finance, and Product to deliver an excellent client experience.
The ideal candidate will be relationship-driven, target-focused, and confident managing senior stakeholders while balancing customer success with commercial growth.
What that means day to day
- Manage a portfolio of key client accounts, acting as the main point of contact for all account management matters.
- Build and maintain strong, long-term relationships with multiple stakeholders across client organisations, including senior decision-makers.
- Drive account growth by embedding solutions within client businesses, identifying upsell opportunities, and achieving monthly revenue targets.
- Collaborate with internal teams to ensure the successful delivery of solutions in line with client objectives and expectations.
- Develop account plans, negotiate client contracts, and track key performance metrics to support ongoing customer success and commercial growth.
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What you’ll need to be successful
To be successful in this role, you will have proven experience in an Account Manager, Key Account Manager, or similar client-facing role, with a strong track record of building and maintaining long-term customer relationships. You will be confident communicating with and influencing stakeholders at all levels, including senior leadership and C-suite executives.
You will have experience delivering client-focused solutions that meet customer needs while driving commercial growth and retention. Strong organisational skills and the ability to manage multiple client accounts simultaneously, without compromising attention to detail or customer experience, are essential.
What you'll get in return
Personal Health & Wellbeing / Benefits
We have a hybrid workplace policy, where you will work from the office 1 day per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- 🍼 Enhanced Parental Leave
- 🌴 Generous annual leave, with the option to buy additional days
- 🏥 Healthcare Plan
- 💟 Annual Giving Day – an extra day to give back to yourself or your community
- 🚲 Cycle-to-work Scheme
- 🚗 EV Salary Sacrifice Scheme
Future Planning
- 💰 Pension scheme with employer contributions
- 🧬 Life Assurance – 3X base salary
- 💸 Rewards Program – access to discounts and cashback
- 🏫 LinkedIn Learning License for upskilling & development
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Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self To Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What You Can Expect If You Apply
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
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