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Company Description
Richard Haworth Ltd, established in 1876, is a longstanding supplier of high-quality linens to restaurants, hotels, event organizers, cruise ships, and airlines. The company combines extensive market knowledge and product diversity with modern production and communication technologies to serve both local venues and international five-star hotel chains. Its leading-edge products are designed, quality assured, and managed in-house, enabling rigorous quality control and rapid response to customer needs. With over 30 years of specializing in hotel and catering linens, Richard Haworth Ltd focuses on attention to detail, from timely delivery and ease of ordering to meeting specific design requirements, making it a trusted partner across the hospitality sector.
Role Description
The Account Manager is a full-time role responsible for managing and growing a portfolio of hospitality and catering clients. Daily activities include:
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- Maintaining regular contact with customers
- Understanding their linen and textile requirements
- Coordinating orders from initial inquiry through to delivery and after-sales support
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The role involves:
- Preparing quotations
- Monitoring stock and lead times
- Working closely with internal teams such as production, logistics, and customer service to ensure accurate fulfillment and high service standards
The Account Manager will:
- Track account performance
- Identify opportunities for upselling or cross-selling
- Resolve issues promptly to strengthen long-term relationships
This position also contributes to:
- Sales forecasting
- Reporting on account activity
- Supporting continuous improvement in processes and customer experience
Qualifications
- Strong account management and customer relationship skills, including the ability to understand client needs and provide tailored solutions.
- Experience in B2B sales or service within textiles, hospitality, or related industries, with a focus on repeat business and long-term partnerships.
- Solid organizational and time-management capabilities to handle multiple accounts, prioritize tasks, and meet deadlines consistently.
- Effective communication and negotiation skills, both written and verbal, with confidence in presenting proposals and handling queries.
- Comfort working with order management systems, CRM tools, and basic office software (e.g., spreadsheets, email, and reporting tools).
- Ability to collaborate with cross-functional teams, contribute to process improvements, and adapt to evolving customer and market needs.
- Prior experience in an account management or sales support role is preferred; knowledge of linen or textile products is an advantage.
- Relevant education or training in business, sales, or a related field is beneficial, though equivalent experience will be considered.
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