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Account Manager Location: The Innovation Center, Catalyst, Queens Rd, Belfast BT3 9DT, United Kingdom
Due to continued growth and expanding our enterprise customer base, TeamFeePay is recruiting an Account Manager to oversee and develop strong relationships with our club portfolio.
About the Role
Company Purpose
TeamFeePay is a software platform for football clubs, providing support for club development and daily operations. Our 5-Pillar Club Development approach covers:
- Finance
- People
- Governance
- Facilities & Equipment
- Football
Our account-managed service ensures clubs leverage maximum value from our platform while delivering outstanding customer experiences and long-term success.
Main Responsibilities
Strategic Account Management
- Own and manage a portfolio of clubs, acting as the primary point of contact.
- Build and maintain strong, long-term relationships with club stakeholders, understanding their goals and operational challenges.
- Provide personalised support aligned with each club’s size and needs.
Customer Experience & Retention
- Ensure exceptional customer satisfaction through proactive issue resolution and feedback-driven improvements.
- Target ≤1% annual churn across Key Accounts—a primary retention objective.
- Escalate critical issues to unite teams for rapid, effective outcomes.
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Communication & Engagement
- Deliver timely, relevant communications (product updates, service enhancements, operational changes).
- Maintain a structured proactive communication cadence with each club.
Growth & Value Realisation
- Identify opportunities to expand account value via needs-led product adoption.
- Collaborate with clubs to maximise platform utilisation for measurable business outcomes.
Data, Reporting & Insight
- Monitor account health, platform usage, and engagement metrics to evaluate risks and growth.
- Present regular reports on satisfaction, retention, and account performance.
Cross-Functional Collaboration
- Work closely with Customer Experience, Product, Sales, and Operations to align account needs with service delivery.
- Advocate for customers internally to guide product and service enhancements.
Leadership & Continuous Improvement
- Champion account management standards, best practices, and scalable processes.
- Share cross-team learnings, ensuring consistency and efficiency in delivering exceptional outcomes.
About The Company
Our Mission
To simplify daily operations for grassroots football clubs, enabling sustainable growth through innovation.
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Our Platform
- Automates membership, player registrations, scheduling, safeguarding, and communications.
- Supports fundraising and long-term development with governance and financial expertise.
- Trusted by thousands of clubs across the UK, Ireland, and Europe.
Culture
- A fast-growing scale-up, backed by investment with a shared passion for football, collaboration, and impact.
- Driven by ownershipt, creativity, and a dynamic work environment.
- Embrace learning and career growth while advancing the cause of grassroots football.
Required Criteria
- Proven experience in Account Management, Customer Success, or Strategic Account roles.
- Strong ability to build trusted relationships with senior stakeholders.
- Demonstrable track record of improving customer satisfaction, retention, and account growth.
- Exceptional communication, organisation, and stakeholder management skills.
- Data-driven mindset, able to act on insights to drive proactive decisions.
- Experience driving change in a scaling team.
Desired Criteria
- A passion for grassroots or community football.
Closing Date: Friday 17th July 2026 Contract Type: Full-time Salary: Competitive (based on experience)
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