Patch My PC
Account Manager, Channel Partner
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Account Manager – Channel Growth (UK & Europe)
Fully Remote
About Our Company
At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and 30 million devices, making patching easier, boosting security, and giving IT teams their time back.
Our core values guide how we work, how we treat each other, and how we grow—they keep us focused on what matters most. We’re here to improve the lives of our customers, team members, and communities.
About This Role
We’re seeking an Account Manager to support and execute our partner-led growth strategy across the UK and Europe—this is a fully remote role, reporting to a UK-based leader.
In this role, you will:
- Own relationships with Channel Partners (MSPs, resellers, and distributors).
- Drive renewals, expansions, and new business through these partners.
- Manage a broad portfolio of partners and their customer bases, working closely with internal teams to ensure strong commercial execution.
This role sits within a growing Channel segment where we are actively investing in partner-led growth, evolving our engagement models, and building scalable, repeatable partner-led sales motions to support long-term expansion.
As part of a collaborative Account Management team, you will:
- Own revenue growth, retention, and pipeline management.
- Operate with strong prioritization and operational discipline in a fully remote environment.
Responsibilities
- Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), acting as the primary commercial point of contact.
- Drive revenue growth and retention through partners by:
- Proactively managing renewals.
- Identifying expansion opportunities.
- Supporting partner-led new business.
- Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and Go-to-Market strategies.
- Retain responsibility for the end-customer experience when customers engage directly, including:
- Onboarding support.
- Issue resolution.
- Commercial questions & escalations (in coordination with partners).
- Orchestrate partner-led opportunities end-to-end:
- Pipeline management.
- Forecasting.
- Contract negotiations (collaborating closely with internal teams).
- Build strong product and industry knowledge to:
- Position value effectively.
- Identify expansion opportunities.
- Support both partners and customers.
- Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.
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Required Skills
- 5+ years of experience in:
- B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors).
- Demonstrated ability to:
- Own and grow partner relationships.
- Influence partner-led pipelines while delivering measurable revenue and retention outcomes.
- Proven ability to:
- Manage renewals, expansions, and complex deal cycles through channel partners.
- Balance partner ownership with responsibility for end-customer experience (onboarding, issue resolution, commercial support).
- Strong communication, negotiation, and stakeholder management skills, able to influence without direct authority.
- A growth mindset:
- Open to feedback.
- Quick to adapt.
- Always looking to improve in a fast-evolving environment.
- High operational discipline:
- Accurate pipeline and account management in CRM systems (e.g., Salesforce).
Nice-to-Haves
- Exposure to partner enablement activities, such as:
- Co-selling.
- Sales training.
- Joint go-to-market planning.
- Familiarity with subscription-based SaaS models, including device- or usage-based licensing.
Compensation & Benefits
Competitive Base Salary
- £45,000 – £55,000 (based on experience and location).
Benefits
- Pension: We match up to 10% of contributions.
- Bupa coverage:
- Medical & vision for employees and dependents (100% covered).
- Income Protection & Life Insurance (via Canada Life).
- Time Off:
- 10 days sick leave.
- 25 days Paid Time Off (PTO).
- Three Days of Volunteer Leave.
- Charitable Donation Matching.
- Tuition Reimbursement.
- Gym & Fitness Reimbursement.
- Internet Stipend.
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What to Expect in the Interview Process
Our process is designed to assess how you build relationships with customers, navigate complexity, and collaborate across teams, while also gauging your alignment with our core values.
Step 1: Initial Screening
- 20–30 minute conversation with our Talent team.
- They’ll learn about your background, B2B relationship experience, and your job expectations.
- We’ll share more about Patch My PC’s culture, values, and mission.
Step 2: Hiring Manager Interview
- Focused on your experience in:
- Managing customer relationships.
- Driving retention and growth.
- Resolving complex customer situations.
- Opportunity to learn about the team, role expectations, and success metrics.
Step 3: Scenario Project
- A short, assessment based on real-world situations you might face, such as:
- Addressing a customer challenge.
- Outlining an account strategy.
- Identifying expansion opportunities.
Step 4: Team Interview (Customer Success Focus)
- Conversation with Customer Success team members on:
- Collaboration.
- Communication.
- Working cross-functionally to support customers.
Step 5: Cross-Functional & Leadership Conversations
- Interviews with key stakeholders and leaders to evaluate:
- How you influence stakeholders.
- Manage competing priorities.
- Contribute to a collaborative, values-driven environment.
Step 6: Final Conversation with Our CEO
- Opportunity to meet Justin Chalfant, discussing:
- Our mission, culture, and values.
- Company vision and goals.
- How we continue to improve lives—for customers and employees alike.
Our commitment: We’ll keep the process efficient and respectful of your time while ensuring a strong fit—both technically and culturally.
Equal Opportunity Employer
Patch My PC is an Equal Opportunity Employer and is committed to equal treatment and opportunity.
We encourage applications from:
- Women.
- Racial and ethnic minorities.
- Individuals with disabilities.
- Veterans.
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