Chronicle Computing Ltd
Account Manager – Chronicle (Time & Attendance SaaS)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Shrivenham, Oxfordshire (Hybrid)
About Chronicle
Chronicle develops Workforce Management software used by hundreds of organisations across the UK. Our platform helps businesses manage Time & Attendance, HR, Employee Self Service, Mobile Apps, Payroll Integration and Access Control.
We're growing and are looking for a commercially minded Customer Success Manager who enjoys working with customers, solving problems and identifying opportunities to help them get more value from our software.
The Role
You will manage a portfolio of business customers, building strong relationships and ensuring they gain maximum value from Chronicle.
This is not a customer service role. It is a proactive, commercial position focused on customer success, retention and account growth.
You will:
- Manage a portfolio of existing Chronicle customers, acting as their primary point of contact.
- Build strong relationships through regular phone calls, Microsoft Teams meetings and on-site visits where appropriate.
- Conduct regular account reviews to understand customer needs and ensure they are getting maximum value from Chronicle.
- Identify opportunities to increase recurring revenue through additional software modules, licences, hardware, professional services and product upgrades.
- Prepare quotations, proposals and follow up on commercial opportunities.
- Manage software renewals and work proactively to retain customers and reduce churn.
- Handle customer requests including licence changes, add-on modules, hardware orders and contract amendments.
- Work closely with Support, Projects and Development to ensure customer issues are progressed and resolved.
- Contact customers requesting to cancel, understand the reasons why and work to retain their business where appropriate.
- Generate customer advocacy by securing G2 reviews, Trustpilot reviews, customer testimonials, case studies and reference customers.
- Maintain accurate CRM records, account notes and follow-up actions.
- Represent Chronicle professionally at all times while delivering an outstanding customer experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We're looking for someone who:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Has excellent communication and relationship-building skills.
- Is confident speaking with customers by phone, video and in person.
- Enjoys solving problems and taking ownership.
- Is organised and follows through on commitments.
- Can identify commercial opportunities without being pushy.
- Has strong attention to detail.
- Is comfortable learning technical software products.
- Wants to build a long-term career within a growing SaaS business.
Desirable Experience
- Customer Success
- Account Management
- B2B Software (SaaS)
- HR, Payroll or Workforce Management software
- CRM systems
- Commercial account reviews
What We Offer
- Competitive salary with performance bonus.
- Career progression within a growing software company.
- Modern cloud software and innovative products.
- Friendly and supportive team.
- Ongoing training and development.
- Opportunity to work with some of the UK's leading organisations.
If you enjoy building relationships, helping customers succeed and developing a career in B2B software, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills