Spendstream
Account Manager (Client Success)
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About Spendstream
Spendstream is an all-in-one, fully managed customer rewards platform for businesses with consumer audiences. We help clients increase engagement, strengthen retention and generate new revenue from their existing customers through digital gift cards, affiliate rewards and optional cashback. Our technology can be delivered as a fully branded white-label experience or integrated through our API, supported by managed brand relationships, reporting, fraud prevention and client support.
The opportunity
We are looking for a commercially minded Account Manager to own and grow a portfolio of Spendstream clients. This is a hands-on role combining relationship management, client success, performance analysis and commercial growth. You will help clients get more value from their rewards programme, increase customer adoption and identify practical opportunities to expand each partnership.
What you'll do
- Own the day-to-day relationship with an assigned portfolio of clients, becoming their trusted point of contact.
- Lead structured onboarding and launch activity, coordinating internal teams and client stakeholders to keep delivery on track.
- Run regular performance reviews using engagement, transaction and revenue data to turn results into clear recommendations.
- Create practical client success plans covering adoption, communications, campaign activity, optimisation and agreed outcomes.
- Help clients promote their white-label or API-powered rewards experience through well-timed, relevant customer communications.
- Identify upsell, cross-sell and expansion opportunities, including additional reward types, features, audiences and integrations.
- Monitor account health, spot risks early and lead recovery plans where engagement, delivery or stakeholder alignment is falling behind.
- Coordinate with product, technology, finance, marketing and support colleagues to resolve issues and deliver a joined-up client experience.
- Maintain accurate records of contacts, actions, risks, opportunities and forecasts in the company CRM.
- Represent client needs internally while balancing customer outcomes with Spendstream's commercial and operational priorities.
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What we're looking for
- Proven experience in B2B account management, client success or a closely related commercial role.
- A track record of managing multiple client relationships and delivering against retention, growth or performance objectives.
- Strong written and verbal communication, with the confidence to work with both day-to-day contacts and senior stakeholders.
- Comfort using data to explain performance, identify trends and make practical recommendations.
- Commercial awareness and the ability to recognise mutually valuable growth opportunities.
- Strong organisation, follow-through and attention to detail in a fully remote working environment.
- A proactive, low-ego approach and the judgement to take ownership while knowing when to escalate.
Useful, but not essential
- Experience in loyalty, rewards, affiliate marketing, gift cards, fintech, SaaS or another B2B2C technology business.
- Experience supporting white-label products, APIs, digital platforms or technology integrations.
- Familiarity with CRM systems, reporting dashboards and account planning.
- Experience creating client presentations, performance reports or adoption campaigns.
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What success looks like
- Clients are well informed, supported and confident in the value Spendstream delivers.
- Onboarding and launch actions progress on time with clear ownership.
- Account risks are identified early and resolved constructively.
- Engagement, retention and expansion opportunities are actively managed.
- CRM records, forecasts and internal updates are reliable and current.
What we offer
- A competitive salary, based on experience.
- A fully remote role with the autonomy to manage your work responsibly.
- The opportunity to influence a growing product and see the direct impact of your work.
- A collaborative environment with access to senior decision-makers and minimal unnecessary hierarchy.
- Learning and development support relevant to your role and career goals.
Remote working
This is a remote role intended for candidates based in the United Kingdom. You will need a reliable internet connection and a suitable, professional working environment. Occasional UK travel may be required for team or client meetings, with reasonable expenses covered in line with company policy.
How to apply
Apply through LinkedIn with your CV and a short note explaining why the role interests you and which parts of your experience are most relevant.
Equal opportunities
Spendstream is committed to creating an inclusive working environment. We welcome applications from people of all backgrounds and make employment decisions based on skills, experience and the requirements of the role. If you need a reasonable adjustment during the recruitment process, please let us know.
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