Outreach
Account Manager, Commercial, EMEA
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About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World-leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
Our Account Manager team manages the renewal, expansion, and cross-sell attachment of current Outreach customers (50 - 1,000 employees in a company). We are product experts and ambassadors for Outreach. We build deep knowledge and understanding of our customers' goals and pain points to enable them to have the insights to Create & Close pipeline through the Outreach Sales Execution Platform.
We enjoy learning new sales trends & methodologies, going to industry events, subscribing to blogs/podcasts, reading books, and researching case studies so we can grow together. We work closely together to champion our customers, share success stories, celebrate our wins, and share goals.
The Role
The primary purpose of the Account Manager role at Outreach is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. You will develop, implement, and manage success plans and lead executive business reviews for your customers. Your primary points of contact within existing customers will include both above the line contacts (CRO, COO, CEO, CFO, and CISO) as well as below the line contacts (System Administrators, GTM Leaders, Marketing/content, Revenue Operations, etc). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect our Account Managers to act as trusted advisors to the Revenue Office for their customers.
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Location: London, UK. Hybrid, in office 2 days a week.
Your Daily Adventures
- Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
- Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
- Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment.
- Have a deep understanding of sales operations, sales team strategies, methodologies, and KPIs.
- Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
- Manage and close renewals at a high rate to protect revenue retention.
- Develop plans to mitigate churn or contraction, when surfaced.
- Discover, nurture, and close expansion opportunities within your customers.
- Forecast renewals and expansion pipeline with a high level of accuracy using Outreach’s forecast methodology.
- Provide impeccable customer service in all interactions.
- Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.
- Champion AI-driven selling strategies, actively demonstrating how Outreach's AI capabilities in deal intelligence, pipeline forecasting, and conversation analytics deliver measurable revenue outcomes.
- Incorporate AI tools into your own sales workflow, using intelligent insights to prioritize accounts, personalize outreach, and sharpen forecast accuracy.
- Perform other duties as assigned.
Basic Qualifications
- 2+ years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment.
- Proven experience demonstrating value realization in a product, platform, or service.
- Proven experience influencing product or platform adoption and utilization at customers.
- Effective project management skills.
- Ability to influence decisions without direct authority.
- Strong financial acumen to be able to showcase metrics and potential ROI.
- Ability to manage and navigate complex renewals and expansions sales cycles.
- Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally.
- Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform.
- Strong negotiation skills.
- Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience.
- Executive presence and strong interpersonal skills.
- Team player with a high sense of drive and initiative to keep opportunities moving forward.
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Why You’ll Love It Here
- 25 days holiday + 8 bank holidays
- Outreach contributes with a monthly contribution towards your pension.
- Private medical care for employee and spouse/family with Program Health Plus.
- Cashplan is offered through Medicash to help offset out-of-pocket medical-related expenses.
- Dental coverage.
- Life insurance at 4x annual salary.
- 16 weeks of annual top-up maternity leave pay or 8 weeks of fully paid paternity leave.
- A parental leave program that includes not just extended time off but options for a paid night nurse.
- Opportunity to be part of company success via equity program.
- Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military.
- Employee referral bonuses to encourage the addition of great new people to the team.
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants—including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
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