PAX
Account Manager (Customer Retention & Relationship Management)
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Role Overview
This role does not cover new business development. Based in Manchester, UK. You will focus entirely on daily relationship management, client liaison and after-sales service for existing accounts. Your goal is to boost customer satisfaction, loyalty and repeat business, and sustain stable, long-term cooperation with clients.
Key Responsibilities
- Conduct daily liaison, ongoing relationship management and consistent service for existing partners, maintain regular positive communication and solidify client partnerships.
- Capture client requirements, feedback and user experience in a timely manner; coordinate internal resources to resolve issues and handle routine matters and after-sales enquiries.
- Maintain client records, track project progress and contract fulfilment status. Conduct regular account reviews, identify potential risks and take proactive retention measures.
- Improve customer satisfaction and loyalty, drive repeat orders and sustained collaboration to secure stable revenue from existing accounts.
- Communicate brand policies, product updates and service standards to clients, standardise communication workflows and safeguard brand reputation.
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Requirements
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- Strong customer service mindset and empathy; attentive and adept at long-term relationship nurturing.
- Excellent communication skills with efficient coordination capabilities to resolve disputes and manage account risks.
- Reliable, resilient under pressure and highly proactive, committed to long-term account management.
- Prior experience in account management, customer support or client relationship roles is preferred.
- Exceptional English communication skills.
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