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Account Manager (Technical FM)
Location: Chiswick, London
Company: WPS
Client: Warner Bros. Discovery
The Vacancy
We are looking to appoint an exceptional Account Manager to lead the delivery of Facilities Management services across our prestigious Warner Bros. Discovery contract in Chiswick.
This is not a traditional FM management role. We are seeking a technically accomplished leader with a strong background in critical environments, live broadcasting facilities, and complex technical infrastructure. You will be responsible for ensuring the highest levels of operational performance, resilience, compliance, and customer satisfaction across a dynamic and high-profile media environment where uptime is paramount.
The successful candidate will combine strong engineering knowledge with outstanding stakeholder management skills, leading both directly employed teams and specialist supply partners to deliver a safe, compliant, and world-class FM service.
Key Responsibilities
- Provide overall leadership and management of the Warner Bros. Discovery FM account.
- Ensure the safe and efficient operation of critical building services and technical infrastructure across the estate.
- Lead the delivery of Planned Preventative Maintenance (PPM), reactive maintenance, lifecycle planning, and project works.
- Manage critical systems and business continuity processes to minimize operational risk and downtime.
- Develop strong relationships with Warner Bros. Discovery stakeholders, acting as a trusted advisor and escalation point.
- Lead contract performance, ensuring all KPIs, SLAs, and compliance requirements are achieved or exceeded.
- Manage operational budgets, forecasting, reporting, and commercial performance.
- Drive continuous improvement initiatives focused on reliability, resilience, sustainability, and customer experience.
- Oversee specialist contractors and ensure the highest standards of health, safety, and statutory compliance.
- Lead, coach, and develop a multi-disciplinary technical team, fostering a culture of accountability and excellence.
- Support technical investigations, incident management, and root cause analysis within critical operational environments.
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Essential
What We're Looking For
- Significant experience in a senior Facilities Management, Engineering Management, or Account Management role.
- Strong technical background within Building Services, Electrical, Mechanical, or Critical Engineering environments.
- Proven experience managing live broadcasting facilities, media campuses, studios, data centres, mission-critical facilities, or similar high-availability environments.
- Demonstrable understanding of critical infrastructure including power distribution, UPS systems, standby generation, cooling systems, BMS, and technical resilience strategies.
- Experience leading technical teams within a complex FM contract environment.
- Strong commercial and financial management capability.
- Excellent knowledge of statutory compliance, health & safety legislation, and engineering best practice.
- Outstanding client relationship and stakeholder management skills.
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Desirable
- Degree, HNC/HND, or equivalent qualification in Engineering or Building Services.
- IWFM, CIBSE, or relevant industry membership.
- Experience managing FM services within media, broadcasting, entertainment, or technology sectors.
- Understanding of broadcasting operations and the impact of facilities services on production continuity.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
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