SHI International Corp.
Account Manager - Global

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About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 7,000 Of Them. If You Join Our Team, You’ll Enjoy
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Account Manager is responsible for driving customer retention, growth, and new business conversion by identifying client pain points and developing tailored solutions. This includes a focused effort on converting trading accounts into fully engaged, long-term clients. The role requires maintaining regular communication with customers to align sales and supply chain forecasts, while proactively identifying opportunities to expand account value and deepen partnerships.
Key responsibilities include:
- Hosting business reviews
- Engaging internal and external resources to meet customer needs
- Acting as the primary liaison between customers, sales, and internal departments
- Delivering exceptional customer service
- Managing CRM activities
- Supporting major initiative campaigns to enhance technology deployment and utilization
Through a combination of relationship management, strategic account development, and targeted new business activity, the Account Manager drives both customer success and revenue growth.
Role Description
(including, but not limited to)
- New Business Development experience
- Take ownership of customer relationships, ensuring a high level of engagement, satisfaction, and retention.
- Identify customer needs and help deliver tailored, practical solutions.
- Run business reviews and regular check-ins to share insights and drive alignment.
- Work closely with internal teams to bring solutions and ideas forward.
- Support initiatives that improve how we deliver technology and services to customers.
- Keep CRM and customer data up to date to support account planning and growth.
- Act as a key connector between customers, sales teams, and internal stakeholders.
- Deliver a high standard of customer service, including quotes and renewals.
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
See breakdownIt searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Behaviors and Competencies
- Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
- Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
- Planning: Can identify opportunities for improvement, propose plans, and organize resources without explicit instructions.
- Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
- Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
- Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
- Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.
- Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
- Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.
- Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Skill Level Requirements
- Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
- Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate
- Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
- Ability to excel in a team selling environment - Intermediate
- Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate


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Other Requirements
- Completed Bachelor’s Degree or relevant work experience required
- 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
- Ability to travel to SHI, Partner, and Customer Events
- Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
- 2-4 years of experience in a Customer Success role preferred
Compensation
The estimated annual pay range for this position is £40,000 - £45,000 base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
Equal Employment Opportunity
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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